Application Testing & Business Process Analyst

Vertiv Group Corporation; Thane; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Vertiv Group Corporation is seeking a QA/Business Testing professional to support the development, testing, validation and deployment of service support applications and digital solutions. You will coordinate with stakeholders, perform end-to-end testing and create knowledge-transfer documentation to ensure successful solution adoption.

The role involves validating business workflows across customer contact, back-office processing and integrations, maintaining traceability, and delivering

Qualifications

• Graduate in engineering, computer applications, information technology, B.Sc. information technology, telecommunications, business or related discipline.
• Experience in application testing, business analysis, process documentation, operations support or digital-transformation programs preferred.
• Experience in contact centre operations, back-office management or service operations is an added advantage.

Responsibilities

• Execute end-to-end functional, integration, regression and UAT testing for capabilities developed under the program.
• Prepare test scenarios, test cases, expected results, test data and evidence; record defects with clear reproduction steps, business impact and supporting screenshots.
• Validate business workflows across customer contact, case or service request handling, back-office processing, integration, notifications, reporting and user access, as applicable.
• Coordinate with service operations, contact center, back-office, product, regional and IT stakeholders to clarify requirements, obtain test data and resolve open questions.
• Maintain requirements, test status, defect logs, decision logs, action trackers and traceability between business requirements, developed features and test outcomes.
• Perform master data cleansing, validation, maintenance and updates across relevant applications and tools, ensuring accuracy, consistency, completeness and alignment with approved business rules.
• Participate in demonstrations, sprint or release reviews, solution walkthroughs and readiness discussions; communicate risks, dependencies and unresolved defects promptly.
• Prepare and maintain user guides, process documents, standard operating procedures, quick-reference guides, FAQs, release notes and knowledge-transfer materials.
• Support training preparation and delivery for business users, super users and support teams, including demonstrations and post-training clarification.
• Assist with go-live readiness, cutover validation, user readiness, hyper-care tracking and post-implementation issue analysis.
• Identify recurring process gaps, data-quality issues and improvement opportunities using structured analysis and user feedback.
• Follow applicable information security, data privacy, access-control, documentation and change-governance requirements.

Skills

Functional testing

UAT testing

Test planning

Documentation

Stakeholder coordination

Data validation

Attention to detail

Education

Engineering degree

Information Technology

Tools

Oracle Fusion Cloud

Oracle EBS

Genesys Cloud

CRM systems

Excel

PowerPoint

MS Teams

Job description

Job Summary

Support the development, testing, validation, and deployment of service support applications and digital solutions by coordinating with business stakeholders and development teams, performing end-to-end functional testing, managing business requirements and master data activities, and creating training and knowledge-transfer documentation to support successful solution adoption.

Key Responsibilities

• Execute end-to-end functional, integration, regression and user acceptance testing for capabilities developed under the program.


• Prepare test scenarios, test cases, expected results, test data and evidence; record defects with clear reproduction steps, business impact and supporting screenshots.


• Validate business workflows across customer contact, case or service request handling, back-office processing, integration, notifications, reporting and user access, as applicable.


• Coordinate with service operations, contact center, back-office, product, regional and IT stakeholders to clarify requirements, obtain test data and resolve open questions.


• Maintain requirements, test status, defect logs, decision logs, action trackers and traceability between business requirements, developed features and test outcomes.


• Perform master data cleansing, validation, maintenance and updates across relevant applications and tools, ensuring accuracy, consistency, completeness and alignment with approved business rules.


• Participate in demonstrations, sprint or release reviews, solution walkthroughs and readiness discussions; communicate risks, dependencies and unresolved defects promptly.


• Prepare and maintain user guides, process documents, standard operating procedures, quick-reference guides, FAQs, release notes and knowledge-transfer materials.


• Support training preparation and delivery for business users, super users and support teams, including demonstrations and post-training clarification.


• Assist with go-live readiness, cutover validation, user readiness, hyper-care tracking and post-implementation issue analysis.


• Identify recurring process gaps, data-quality issues and improvement opportunities using structured analysis and user feedback.


• Follow applicable information security, data privacy, access-control, documentation and change-governance requirements.

Systems & Domain Exposure

• Good working knowledge of Oracle Fusion Cloud, Oracle E-Business Suite (EBS), Oracle Redwood user experience and other Oracle applications is preferred.


• Exposure to Genesys Cloud, contact centre platforms, CRM or service-management applications, workflow tools and back-office processes is desirable.


• Awareness of Agentic AI, conversational AI, automation, workflow orchestration and digital-assistant use cases is an advantage.


• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word and Teams; experience with reporting or visualization tools is preferred.

JOB DESCRIPTION

Key Deliverables / Success Measures

• Timely completion of assigned test cycles with complete and reusable test evidence.


• Accurate defect documentation, prioritization support and closure or retest tracking.


• Requirement and test traceability with minimal gaps between business needs and delivered functionality.


• Clear, current and version-controlled training and knowledge documents before release or handover.


• Effective stakeholder coordination, timely action closure and early escalation of blockers or quality risks.


• Consistent attention to data accuracy, user experience, process controls and operational readiness.

Skills & Competencies

• Strong functional testing, analytical thinking and structured problem-solving skills.


• Ability to understand end-to-end business processes and translate requirements into practical test scenarios.


• Good written and verbal communication, with confidence to interact with business users, developers and program stakeholders.


• High attention to detail, documentation discipline and ability to manage multiple actions and dependencies.


• Strong interpersonal skills, collaboration, ownership and follow-through.


• Ability to learn new applications and processes quickly and work in a changing program environment.

Education & Experience

• Graduate in engineering, computer applications, information technology, B.Sc. Information Technology, telecommunications, business, operations or a related discipline.


• Prior experience in application testing, business analysis, process documentation, operations support or digital-transformation programs is preferred.


• Experience in contact centre operations, back-office management or service operations is an added advantage.


• Experience working with IT development teams, business stakeholders and third-party partners is desirable.

Work Conditions & Compliance

• Fixed-term contract for 12 months, subject to applicable company terms and conditions.


• May require coordination across functions, locations and time zones based on program needs.


• The role may require flexibility in work schedules and extended support during critical project deliverables, testing cycles, release activities and business priorities.


• Must maintain confidentiality of business, customer, employee and system information and comply with applicable security and privacy requirements.