Analyst IT Org Change Mgmt

Mattel, Inc.; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Mattel, Inc. is looking for a Communications & Training Specialist based in Hyderabad to support our global IT organization. The role involves creating enterprise-wide communications for software rollouts and developing engaging eLearning content. The ideal candidate should have a bachelor’s degree in a related field and 3-6 years of relevant experience.

This position requires strong project planning skills and effective communication, as you will work closely with various stakeholders. Join us to leverage your creativity and drive impactful training initiatives.

Qualifications

• 3 to 6 years in a similar role, managing offshore technical teams.
• Strong understanding of software development and IT infrastructure.
• Proven ability to lead technical teams with excellent communication skills.
• Ability to work effectively in a multicultural environment.

Responsibilities

• Draft and distribute IT communications regarding software rollouts.
• Design and develop training materials for the LMS.
• Support planning and scheduling of communication milestones.
• Leverage AI tools to enhance training experiences.

Skills

Exceptional written and verbal communication skills

Ability to translate technical jargon into relatable messaging

Familiarity with enterprise change management practices

Experience working with global teams

Education

Bachelor’s degree in Computer Science or related field

Master’s degree preferred

Bachelor’s degree in Communications or related field

Tools

eLearning platforms (LMS)

Video editing tools

AI multimedia tools (e.g., ChatGPT)

Job description

Job Title

Communications & Training Specialist – Business Enablement

Location

Hyderabad, India

Job Summary

We are seeking a creative and detail‑oriented Communications & Training Specialist to support our global IT organization. This role will be responsible for creating enterprise‑wide communications about new software rollouts, system changes, and IT initiatives. It also involves writing engaging articles for our company intranet, developing eLearning content, and using modern AI‑powered tools to create multimedia learning experiences. The ideal candidate will have a strong foundation in project planning, internal communications, and digital content creation. This individual must be willing to work onsite 4 days a week in Hyderabad and collaborate during some U.S. EST working hours.

Key Responsibilities

Communications:

• Draft and distribute internal IT communications related to new software rollouts, enhancements, and operational updates.
• Write clear, engaging content for our company intranet to keep employees informed about key IT initiatives.
• Ensure consistency in tone, messaging, and branding across all IT communications.

Training & Enablement:

• Design and develop training materials, including videos, interactive modules, and job aids for the LMS.
• Translate technical concepts into simple, user‑friendly training for business users.
• Track and evaluate training effectiveness and user engagement.

Project Planning & Execution:

• Support planning, scheduling, and delivery of communication and training milestones.
• Coordinate with global stakeholders to align communication timing with broader initiatives.
• Manage feedback loops and revise materials as needed based on user input and pilot feedback.

AI & Multimedia Content Creation:

• Leverage AI tools like ChatGPT, text‑to‑video, and voice generation to enhance communication and training experiences.
• Experiment with and adopt emerging tools to scale content creation and localization.
• Collaborate with designers or media partners when needed to produce polished assets.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is preferred.
• Experience: Minimum 3 to 6 years in a similar role, with at least 2 years managing offshore technical teams.
• Technical Skills: Strong understanding of software development, IT infrastructure, and project delivery methodologies.
• Leadership Skills: Proven ability to lead and inspire technical teams, with excellent interpersonal and communication skills.
• Problem‑Solving: Strong analytical and problem‑solving abilities, with a proactive approach to addressing challenges.
• Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones.

Preferred Qualifications

• Education: Bachelor’s degree in Communications, Instructional Design, Information Technology, or a related field.
• Experience: 1+ years in internal communications, corporate training, or IT enablement.
• Proven experience with eLearning platforms (LMS), video editing tools, and AI multimedia tools (e.g., Heygen, ElevenLabs, ChatGPT, Sora).
• Strong project management skills with experience supporting global IT initiatives.

Skills

• Exceptional written and verbal communication skills.
• Ability to translate technical jargon into relatable, plain‑language messaging.
• Familiarity with enterprise change management practices is a plus.
• Experience working with global teams and supporting large‑scale IT rollouts.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.