Lead, Organizational Change Management

S&P Global Market Intelligence; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

S&P Global Market Intelligence is seeking an Organizational Change Management Associate in the EPMO Team to help deliver people-centric technology to SP Global colleagues worldwide. You will collaborate with technology leaders and SMEs across towers to develop and execute OCM strategies for end-user initiatives, operating largely as an individual contributor within a specialist team.

You will work on change planning, strategy execution, and communications content development, coordinating with

Qualifications

• Bachelor's degree in communications, English, business management, or related field.
• 5–6 years of experience in internal communications, stakeholder management, project management or organizational change management.
• Exceptional English language written and verbal communication skills.
• Strong project management and relationship management skills.
• Ability to create constructive relationships, influence, and communicate across teams.
• Able to work independently and take initiative.
• Willingness to work EMEA hours (2pm–11pm IST / 2:30pm–11:30pm Pakistan).

Responsibilities

• Maintain the OCM intake process to forecast project needs.
• Partner with stakeholders to align strategy, audiences, timing and delivery of OCM outputs.
• Perform change impact assessments and capture lessons learned.
• Track change deliverables, risks and impacts to support smooth live transition.
• Design and produce end-user communications, training content and materials.

Skills

Communication

Project management

Stakeholder management

Cross-functional collaboration

Presentation skills

Organizational skills

Education

Bachelor's degree in related field

Tools

MS Office

Job description

Job Summary

As an Organizational Change Management Associate in the EPMO Team, you will work alongside technology leaders to help deliver people‑centric technology to all SP Global colleagues around the world. You will work with leaders and subject matter experts across all SP Global technology towers, collaborating with colleagues to develop and execute organizational change management (OCM) strategies for end‑user‑facing initiatives. You will operate largely as an individual contributor as part of a specialist OCM team.

Responsibilities Change Planning

• Maintain the OCM support intake process to enable the team to plan and forecast project/product OCM needs
• Partner with key stakeholders (e.g., DTS Engagement, User Experience, Intranet team, Corporate Communications, People team) to align strategy, audiences, timing, planning and delivery of OCM outputs (communications, training and stakeholder engagement.)
• Perform change impact assessments (process, role, technology, behavior) and capture lessons learned to continuously improve future change approaches.
• Track change deliverables and dependencies, ensuring risks/impacts are visible, owned, and addressed with project teams and impacted divisions to support a smooth transition to live service.

Change Strategy Execution

• Partner with DTS Engagement team and/or Corporate Communications to develop clear, consistent messages for a global employee audience.
• Execute the Organizational Change Management Plan, including sourcing and coordinating subject matter expertise (SMEs) and drafting the required communications, presentations, and digital messaging to drive adoption of technology services, enhancements, and upgrades.
• Support follow‑up and delivery for key divisional initiatives, coordinating actions, timelines, and stakeholders to keep change activities progressing and unblocked.
• Establish change metrics and data collection methods (e.g., readiness, engagement, training completion, adoption indicators, feedback loops) and use insights to refine change tactics.

Communications, Training Content Development (Digital First)

• Design and produce end‑user communications (emails, intranet news, system notifications), stakeholder engagement materials (surveys, presentations, talking points), and training deliverables (Quick Reference Guides, user manuals, how‑to videos) in partnership with project teams and communicators.
• Conduct training needs assessments by user type/persona, mapping current‑state materials and gaps to future‑state behaviors and tasks.
• Create, edit, and maintain clear user‑oriented documentation including new digital communications/content and updates to existing documentation already in circulation ensuring accuracy, consistency, and usability.
• Develop content spanning multiple documentation types, working with SMEs to gather and validate information, including:
  • user instructions for deployment and day‑to‑day use
  • reference information for technical features
  • architectural and operational documentation (where appropriate for the audience)
  • policy, process, and procedure documentation
• Support creation and management of content on the enterprise intranet, ensuring materials are findable, current, and aligned to communication strategy.

SME Cross‑Functional Coordination (Global Execution)

• Work with SMEs to translate complex technical change into succinct, precise messaging (communications and documentation) so end users understand whats changing, why, and how to engage successfully.
• Communicate effectively across multiple teams and time zones to elicit/clarify requirements, coordinate draft reviews, manage versioning, and obtain approvals/signoff.
• Coordinate with DTS teams to proactively communicate what DTS does (services, engagement pathways, policies/processes, how to work with us), keeping content fresh, updated, and relevant to strengthen internal understanding and stakeholder experience.

What Were Looking For:

• Bachelors degree in a related field: communications, English, business management, or business/communications with experience in technology
• At least 5-6 years of relevant training/experience in internal communications, stakeholder management, project management or organizational change management
• Exceptional English language written and verbal communication skills, with superb ability to translate ideas into clear, compelling messaging
• Strong project management and relationship management skills
• Ability to create constructive relationships, influence, and communicate across various organizational teams, both technical and business focused
• Able to work independently and take initiative
• Excellent presentation and interpersonal skills
• Detail‑oriented professional with focus on ensuring accurate and complete deliverables
• Developed problem‑solving and analytical abilities
• Excellent organizational skills with demonstrated ability to multi‑task and prioritize competing demands in a high pressure, dynamic work environment
• Experience working in a team‑oriented, collaborative environment
• Amenable for working EMEA hours (2pm‑11pm IST)/(2:30pm‑11:30pm Pakistan)

Other Preferred Qualifications:

• Proficiency in Microsoft Office suite (Outlook, Word, PowerPoint) as well as other Microsoft tools like Forms, Teams, Power Automate
• Experience building surveys or other feedback collection mechanisms
• Understanding of workplace technologies
• Experience with digital content or Intranet platforms, geared specifically toward employees of a global organization is a plus
• Must be a self‑starter in terms of research and process improvement
• Innovative ideas and the ability to clearly express them
• Demonstrated ability to juggle multiple tasks for several projects at the same time, often on short timelines