Analyst – Insurance Operations

Marsh Agency; Gurugram District; Hybrid; INR 450,000 - 700,000; Full time

Benefits offered by this job

Hybrid work model

Anchor day in-office collaboration

Job summary

Marsh is seeking an Analyst – Insurance Operations to join our Gurugram-based Insurance Operations team. The role is hybrid, requiring three days in the office per week, with duties spanning process management, risk & compliance, and policy verification.

You will handle data quality, SLA-driven tasks, and support UAT while collaborating with colleagues across shifts. Ideal candidates have 1–3 years of work experience, a graduate degree, strong English communication, and basic MS Office skills to

Qualifications

• Strong attention to detail and proven experience in document comparison and policy verification.
• Good understanding of Property & Casualty exposure, policy checking/review, capable of handling large volumes of policies (10 to 1,000).
• Excellent communication, time management, and analytical skills; ability to work across shifts and teams.

Responsibilities

• Manages personal workload to meet SLAs and deliver timely tasks.
• Follows procedures and guidelines to ensure accurate processing of tasks.
• Ensures data quality and end-to-end delivery; conducts user acceptance testing (UAT) for system changes.
• Provides insights for process improvements to leadership and supports team during peak times.

Skills

Attention to detail

Time management

Communication skills

Team collaboration

MS Office

Education

Graduate in any stream

Tools

MS Office

Job description

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Job Title: Analyst – Insurance Operations

We’re seeking an individual who is prepared to handle complex and varied insurance tasks. This person will have the opportunity to gain an understanding of agency management, product distribution and underwriting procedures that enhance growth and underwriting profit.

Process Management

We will count on you to:

• Manages personal workload to guarantee timely task delivery in accordance with service level agreements (SLAs).
• Familiar with process steps and guidelines, ensuring tasks are processed according to established procedures.
• Take full responsibility for the quality of data and the overall delivery process.
• Engage in user acceptance testing (UAT) of system changes to verify accuracy and consistency of outcomes.
• Contribute insights and suggestions to leadership for ongoing process enhancements.
• Support team members by stepping in during peak times or when colleagues are unavailable to maintain business continuity.

Risk & Compliance

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company.
• Appropriate usage of systems to monitor, record and retain information.
• Proactively ensures compliance with regulatory and risks framework.
• Identify and evaluate risks appropriately. Recognizes how own actions impact on compliance.

What You Need To Have

• Strong attention to detail and proven experience in document comparison and policy verification.
• Good understanding Property & Casualty Exp, Policy Checking / Review experience, Capable of reviewing large volumes of policies, ranging from as few as 10 to over 1,000
• Exhibits exceptional attention to detail, strong analytical skills, creativity, intellectual curiosity, effective communication abilities, and excellent time management.
• Collaborates effectively within a team to address customer and stakeholder needs.
• Upholds organizational values in alignment with the specific requirements of the role.
• Excellent customer service and communication skills.
• Demonstrates the ability to prioritize tasks and manage multiple responsibilities during high-demand periods.
• Acquires knowledge through hands‑on training and practical experience.
• Good command over spoken and written English
• 1-3 years of work experience
• Graduate in any stream
• Should be ready to work across shifts: 5.30pm – 2.30am
• Technical Skills: Basic knowledge in MS Office (Excel, Word, Outlook)

What makes you stand out?

• US Insurance Certification or closely related office experience.
• Adaptable communicator.
• Ability to work in teams.
• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and have an impact on colleagues, customers, and communities.
• Marsh is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.
• Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.