Senior Manager – Insurance Operations

Marsh Agency; Mumbai; Hybrid; INR 3,000,000 - 4,200,000; Full time

Benefits offered by this job

Hybrid work model

Anchor day in office

Professional development opportunities

Job summary

Marsh seeks a Senior Manager - Insurance Operations to lead a high-impact team in Mumbai. The role emphasizes operational excellence, regulatory compliance, and cross-functional collaboration across geographies.

The successful candidate will mentor Team Managers and drive service-center capabilities while upholding high quality and SLA adherence. The role requires 8–10 years of leadership experience in insurance, strong English skills, and a proactive approach to process improvement, risk, and

Qualifications

• Bachelor’s Degree or equivalent education and work experience.
• Strong spoken and written English.
• 8–10 years in team leadership, preferably in insurance.
• Good understanding of Property & Casualty and policy checking.
• Proven experience managing multiple teams in a fast-paced environment.
• Analytical/problem-solving skills with focus on process improvement.
• Excellent communication and interpersonal abilities.
• Solid regulatory, risk management knowledge.
• Ability to work with senior leaders and international teams.
• Comfortable with 6:30am–3:30pm shift.

Responsibilities

• Foster collaborative team environment with open communication across locations.
• Lead and mentor Team Managers and oversee their teams.
• Build and transition capabilities to the service center.
• Identify knowledge gaps and run training refreshers.
• Maintain SLAs while ensuring high-quality processes.
• Partner with leaders in Operations, Underwriting and Claims.
• Adopt best practices and drive continuous improvements.
• Analyze processes, identify issues and implement preventive measures.
• Assess training needs across teams and align with objectives.
• Ensure compliance with metrics, training requirements and regulatory rules.
• Ensure adherence to regulations and risk framework.
• Monitor risks and report to senior leadership.
• Provide updates on performance and process improvements.

Skills

Leadership

Team management

English proficiency

Regulatory knowledge

Analytical thinking

Problem solving

Cross-functional collaboration

Communication

Risk management

Education

Bachelor's degree or equivalent

Tools

MS Office suite

Job description

We are seeking a talented individual to join our Insurance Operations team, part of our risk, reinsurance, and capital business at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager - Insurance Operations (Grade E)

We're seeking a Senior Manager - Insurance Operations who is prepared to manage a team responsible for complex and varied insurance tasks. This role is critical in fostering a culture of excellence, ensuring operational efficiency, and driving the performance of multiple teams. The ideal candidate will possess a strong background in the insurance sector or related industries, with a proven ability to manage diverse teams working with teammates across geographical boundaries and implement best practices that align with our organizational goals. This is an opportunity to put your stamp on an operations team that is evolving to meet the needs of a growing business.

We Will Count On You To

Operational Excellence

• Foster a collaborative team environment by promoting strong relationships and open communication between team members and colleagues in other countries, ensuring a cohesive and inclusive atmosphere across all locations.
• Lead and mentor a team of Team Managers, ensuring they effectively oversee their respective teams.
• Play a key role in building and transitioning functional capabilities to the service center, ensuring that all colleagues are aligned with the organization’s culture and services.
• Identify and address knowledge gaps within teams, conducting regular training refreshers and evaluations to ensure retention of critical learnings.
• Develop and implement strategies to maintain agreed service level agreements (SLAs) while maintaining high-quality standards for all processes.
• Partner with leaders in Operations, Underwriting and Claims to deliver consistent and high-quality work products and results.
• Identify and adapt industry best practices and adapt them to meet our specific needs driving continuous improvement.
• Analyze current processes to identify problem areas and develop preventive measures to enhance operational effectiveness.
• Determine the most effective methods and channels to address various training need across teams, ensuring alignment with organizational objectives.
• Ensure adherence to performance metrics and compliance with training requirements, including conducting monthly evaluations and assessments.
• Ensure that all statutory regulations and company procedures are followed to protect customers, colleagues, and the business interests of the company.
• Maintain a clear understanding of regulatory requirements and proactively ensure compliance with the regulatory and risk framework.
• Monitor and assess risks appropriately, recognizing the impact of actions on compliance and operational integrity.
• Timely highlight process challenges and operational issues, facilitating effective communication between teams and senior leadership.
• Provide regular updates on team performance, process improvements, and compliance status to senior management.

People Management/ Development

• Lead the recruitment and selection process for team members, ensuring alignment with organizational values and culture. Serve as a mentor to new hires, facilitating their integration into the team.
• Develop and implement training programs for Team Leaders and Operations Managers, focusing on leadership skills, operational excellence, and team dynamics. Provide ongoing coaching to enhance their capabilities and performance.
• Conduct regular performance evaluations and provide constructive feedback to team leaders, fostering a culture of continuous improvement and accountability. Identify high-potential employees and create development plans to prepare them for future leadership roles.

What You Need To Have

• Bachelor’s Degree or equivalent education and work experience.
• Strong proficiency is both spoken and written English.
• Excellent computer skills and proficient MS Office (Excel, Word, PowerPoint, Outlook, MS Teams).
• A minimum of 8-10 years of experience in team leadership, preferably within the insurance industry or a related field.
• Good understanding Property & Casualty Exp, Policy Checking / Review experience
• Proven experience managing multiple teams and driving performance in a fast-paced environment.
• Strong analytical and problem-solving skills, with a focus on process improvement and operational efficiency.
• Excellent communication and interpersonal skills, with the ability to engage and motivate diverse teams.
• A solid understanding of compliance, regulatory requirements, and risk management principles.
• Ability to work collaboratively with senior leaders and stakeholders to achieve strategic objectives while fostering a sense of unity and teamwork among international teams.
• Should be comfortable with 6.30am - 3.30pm shift

What Makes You Stand Out

• Insurance certification from CII
• Post-Graduation/Certificate Courses in Insurance
• Prior experience with insurance processes

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.