Analyst I - Operations (Quality Assurance)

OnGrid; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

OnGrid is seeking a detail-oriented team member to ensure the quality of reports meets our benchmark standards. Based in Gurgaon, you will review and audit cases using a predefined checklist, call stakeholders to clarify ambiguous situations, and decide on the required actions based on report quality.

This onsite role runs 9:00 AM to 6:00 PM, five days a week, with some Saturdays possible and overtime compensated. Join a fast-growing digital trust platform serving a wide range of clients.

Qualifications

• Strong attention to detail and ethical work approach.
• Excellent communication and convincing skills.
• Good typing speed.

Responsibilities

• Review and audit cases according to a predefined checklist.
• Call stakeholders to clarify ambiguous situations.
• Make decisions on required actions based on report quality.
• Escalate matters when necessary.

Skills

Attention to detail

Ethical work approach

Communication skills

Typing speed

Job description

About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 1 billion+ verification transactions across 4000+ happy clients. At OnGrid, we are focused on redefining and reimagining trust, safety, compliance, and accountability through our platforms – OnGrid, eLockr, and Gridlines. Having established these foundational pillars of trust (and created a profitable venture with over 300 full-time team members), we are now exploring new avenues with bold execution.

Objective

Ensure that the quality of reports meets the benchmark standards.

Roles & Responsibilities

• Review and audit cases according to a predefined checklist
• Call stakeholders to clarify ambiguous situations
• Make decisions on required actions based on report quality
• Escalate matters when necessary

Requirements

• Strong attention to detail
• Diligent and ethical work approach
• Excellent communication and convincing skills
• Good typing speed

Work Details

• Location: Sector 44, Gurgaon
• Working Days: 5 days onsite
• Timings: 9:00 AM to 6:00 PM (Fixed)
• Additional: Some Saturdays may be worked in a month, compensated with extra overtime pay