Analyst - DEV

Aptia Group; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Aptia India is seeking an Analyst – DEV Operations in Gurugram to support day-to-day dependent eligibility verification (DEV) operations by reviewing eligibility documents, processing verification cases, maintaining quality standards, and meeting defined TAT/SLA.

The role requires 2-4 years of experience in benefits administration or related fields, a bachelor’s degree, and proficiency in MS Office.

Qualifications

• Bachelor’s degree or equivalent qualification from a recognized institution.
• 2-4 years of experience in benefits administration or related support functions.
• Proficiency in MS Excel, Word, Outlook, and other Microsoft Office applications.
• Strong attention to detail and ability to review documents accurately.
• Good verbal and written communication skills.

Responsibilities

• Review employee and dependent eligibility information for health benefits.
• Validate documents such as marriage certificates, birth certificates, court orders, adoption papers, tax forms, and other verification records.
• Process assigned DEV cases accurately and within expected TAT/SLA timelines.
• Index incoming documents and linking them to the correct employee or dependent profile.
• Manage assigned work queues and prioritize urgent or TAT-sensitive cases.
• Perform peer reviews or quality checks as assigned and identify corrections where required.
• Research routine discrepancies, resolve processing exceptions, and elevate risks or aging cases on time.
• Follow SOPs, client rules, compliance requirements, and internal quality standards.
• Participate in cross-training, knowledge-sharing, and continuous improvement activities.

Skills

Attention to detail

Analytical thinking

Communication skills

Multitasking

MS Excel

Education

Bachelor’s degree

Tools

MS Excel

MS Word

Outlook

Job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors’ backing but also by our commitment to foster the growth and success of our people. At Aptia, we’re investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren’t just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. It brings together cutting-edge technology and deep industry expertise to help organizations navigate an evolving landscape with clarity and confidence.
Aptia India delivers client centric services to the business globally. You can learn more about Aptia on our website.

Role Details
Company Aptia India
Position / Title Analyst – DEV Operations
Grade 2
Department US Operations
Location Gurugram
Job Summary
Supports day-to-day Dependent Eligibility Verification (DEV) operations by reviewing eligibility documents, processing verification cases, maintaining quality standards, and completing assigned work within defined TAT/SLA requirements.

Key Responsibilities

• Review employee and dependent eligibility information for health benefits.
• Validate documents such as marriage certificates, birth certificates, court orders, adoption papers, tax forms, and other verification records.
• Process assigned DEV cases accurately and within expected TAT/SLA timelines.
• Index incoming documents and linking them to the correct employee or dependent profile.
• Manage assigned work queues and prioritize urgent or TAT-sensitive cases.
• Perform peer reviews or quality checks as assigned and identify corrections where required.
• Research routine discrepancies, resolve processing exceptions, and elevate risks or aging cases on time.
• Follow SOPs, client rules, compliance requirements, and internal quality standards.
• Participate in cross-training, knowledge-sharing, and continuous improvement activities.

Required Skills & Experience

• Strong attention to detail with the ability to review and validate supporting documents accurately.
• Good understanding of quality checks, compliance, and operational procedures.
• Analytical mindset with problem-solving ability and ownership of assigned work.
• Good verbal and written communication skills.
• Proficiency in MS Excel, Word, Outlook, and other Microsoft Office applications.
• Ability to prioritize work, manage multiple tasks, and perform independently.
• Knowledge of DEV operations, eligibility verification, and US health and Benefits Domain is preferred.

Experience

2-4 years of experience in benefits administration, dependent verification, operations processing, or related support functions.

Education

Bachelor’s degree or equivalent qualification from a recognized institution.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.