Senior Analyst - Pension Administration

Aptia Group India Private Ltd; Pune District; On-site; INR 300,000 - 550,000; Full time

Job summary

Aptia Group India Private Ltd in Pune is seeking a Pension Analyst to support clients and scheme members on complex queries and calculations. You will apply technical knowledge to advise on procedural and legislative changes, and support client relationships via budgeting and process improvement.

The role requires graduate-level knowledge, strong MS Office skills, and the ability to handle complex pension calculations with accuracy.

Qualifications

• Graduate with minimum 1+ year’s overall experience.
• Knowledge of Superannuation domain or defined contributions / defined benefits preferred.
• Good command on MS Office applications (MS-Excel, MS-Word).
• Good understanding of legislative and procedural changes.
• Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.

Responsibilities

• Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
• Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
• Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
• Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
• Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
• Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget.
• Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
• Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.

Skills

MS Excel

MS Word

Pensions knowledge

Communication skills

Analytical mindset

Tools

MS Office

Pension calculation tools

Job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embody our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

In this role you will play a key role in supporting clients and scheme members on complex queries and calculations. You will use your technical knowledge to advise on procedural and legislative changes, and support client relationships through budgeting and process improvement.

Key Responsibilities:

• Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
• Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
• Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
• Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
• Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
• Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget.
• Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
• Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.

Required Experience and Technical Knowledge:

• Graduate with minimum 1+ year’s overall experience
• Knowledge of Superannuation domain or defined contributions / defined benefits preferred
• Good command on MS Office applications (MS-Excel, MS-Word)
• Good understanding of legislative and procedural changes
• Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy
• Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
• Good communication skills, both written and verbal undefined.

Required Skills and Behaviors:

• Problem solving and analytical mindset.
• Ability to multitask, self-starter, supportive to change management.
• Good communication skills, both written and verbal.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.