Analyst - DEV

Aptia Group India Private Ltd; Gurugram District; On-site; INR 450,000 - 600,000; Full time

Job summary

Aptia Group India Private Ltd in Gurugram seeks an Analyst – DEV Operations to support day-to-day dependent eligibility verification for health benefits. You will review eligibility documents and process cases within defined timelines.

The ideal candidate has 2–4 years in benefits administration, strong attention to detail, and proficient MS Office skills to ensure accurate processing and quality standards.

Qualifications

• Bachelor’s degree or equivalent qualification from a recognized institution.
• 2–4 years of experience in benefits administration, dependent verification, or related support functions.
• Knowledge of DEV operations, eligibility verification, and US health and benefits domain is preferred.

Responsibilities

• Review employee and dependent eligibility information for health benefits.
• Validate documents such as marriage and birth certificates, court orders, tax forms, and other records.
• Process DEV cases accurately within defined TAT/SLA timelines.
• Index incoming documents and link to the correct profile.
• Manage work queues and prioritize urgent cases.
• Follow SOPs, client rules, and compliance standards; conduct quality checks.

Skills

Attention to detail

Document validation

Quality checks

Analytical mindset

Verbal & written communication

MS Excel

MS Word

MS Outlook

Prioritization

DEV operations knowledge

Education

Bachelor's degree

Tools

MS Office Suite

Job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting- edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding.

Aptia Group is not only fueled by our investors’ backing but also by our commitment to foster the growth and success of our people. At Aptia, we’re investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren’t just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long- term.

Job requirements

About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. It brings together cutting- edge technology and deep industry expertise to help organizations navigate an evolving landscape with clarity and confidence. Aptia India delivers client centric services to the business globally. You can learn more about Aptia on our website.

Role Details

Company Aptia India Position / Title Analyst – DEV Operations Grade 2 Department US Operations Location Gurugram

Job Summary Supports day- to- day Dependent Eligibility Verification (DEV) operations by reviewing eligibility documents, processing verification cases, maintaining quality standards, and completing assigned work within defined TAT/SLA requirements.

Key Responsibilities

• Review employee and dependent eligibility information for health benefits.


• Validate documents such as marriage certificates, birth certificates, court orders, adoption papers, tax forms, and other verification records.


• Process assigned DEV cases accurately and within expected TAT/SLA timelines.


• Index incoming documents and link them to the correct employee or dependent profile.


• Manage assigned work queues and prioritize urgent or TAT- sensitive cases.


• Perform peer reviews or quality checks as assigned and identify corrections where required.


• Research routine discrepancies, resolve processing exceptions, and elevate risks or aging cases on time.


• Follow SOPs, client rules, compliance requirements, and internal quality standards.


• Participate in cross- training, knowledge- sharing, and continuous improvement activities.

Required Skills & Experience

• Strong attention to detail with the ability to review and validate supporting documents accurately.


• Good understanding of quality checks, compliance, and operational procedures.


• Analytical mindset with problem- solving ability and ownership of assigned work.


• Good verbal and written communication skills.


• Proficiency in MS Excel, Word, Outlook, and other Microsoft Office applications.


• Ability to prioritize work, manage multiple tasks, and perform independently.


• Knowledge of DEV operations, eligibility verification, and US health and Benefits Domain is preferred.

Experience 2-4 years of experience in benefits administration, dependent verification, operations processing, or related support functions.

Education Bachelor's degree or equivalent qualification from a recognized institution.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs.

Our dedicated team of experts will combine in- depth knowledge with leading technology to simplify the administration process for clients.