Analyst-Cloud & Infra Operations

Birlasoft; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Birlasoft in Hyderabad is seeking an Analyst for Cloud & Infra Operations to support production environments around the clock. The role requires 3–5 years of hands-on experience with IIS, Windows Server, and .NET applications, plus familiarity with ServiceNow and banking-domain processes.

The position involves rotating shifts weekly (Morning, Afternoon, Night) and collaborating with external vendors and 3rd-party service providers to ensure service continuity.

Qualifications

• 3–5 years of experience in cloud/infra operations.
• Proficient with IIS and Windows Server.
• Experience with .NET applications.
• Familiar with ServiceNow ticketing system and banking domain.

Responsibilities

• Provide 24/7 production support across cloud and infra.
• Handle rotational shift schedule (Morning, Afternoon, Night) weekly.
• Coordinate with 3rd party vendors and banking domain stakeholders.

Skills

IIS

Windows Server

.NET

Vendor coordination

Tools

ServiceNow

Job description

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Location: INDIA - HYDERABAD - BIRLASOFT OFFICE

Title: Analyst-Cloud & Infra Operations

Description:

Area(s) of responsibility

Experience: Person with 3-5 years of experience
24/7 Production support
Rotational shifts, each week the shift will be changed from Morning - Afternoon to Night Shifts.

• Technical: Working knowledge on IIS and Windows Server, Windows based applications, .net Application
• Nice to have - Exposure to ticketing tool (Service Now) and banking domain.
• Good verbal and written communication to engage 3rd party and vendors