Analyst, CC & AP

A.P. Moller Maersk; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Maersk in Pune, India, seeks an operations-focused professional to drive efficiency through managing 120+ workflows per person across 1st and 2nd handling activities. You will ensure all workflows are completed within 3 business days, maintain accuracy, and proactively address backlogs.

You will contribute to process optimization, automation projects, and compliance with SOPs, while upholding Maersk values and delivering strong team performance in a fast-paced environment.

Qualifications

• Strong attention to detail and commitment to quality.
• Ability to manage priorities in a fast-paced operational environment.
• Continuous improvement mindset with a focus on efficiency and automation.
• Strong collaboration and stakeholder management skills.
• Commitment to compliance, controls, and operational excellence.

Responsibilities

• Achieve productivity targets of 120+ workflows per person across 1st and 2nd handling activities.
• Complete all fresh and exception workflows within 3 business days.
• Maintain zero overdue workflows aged over 3 days.
• Keep workflow inventory aligned with one day inflow volume.
• Proactively identify and address workflow backlogs.
• Contribute to process optimization, workflow reduction, and FTHR improvement initiatives.
• Support automation and digitalization projects through testing, validation, and process expertise.
• Adhere to company policies, internal controls, and approved operating procedures.
• Demonstrate Maersk Values and Behaviors.

Skills

Attention to detail

Prioritization

Continuous improvement

Collaboration

Compliance

Job description

Join our team and play a key role in delivering operational excellence through efficient workflow management, process compliance, and continuous improvement initiatives.

Key Responsibilities

Drive Operational Performance

• Achieve productivity targets of 120+ workflows per person across 1st and 2nd handling activities.
• Manage workflow volumes effectively to support business requirements.

Ensure Timely & Accurate Processing

• Complete all fresh and exception workflows within 3 business days.
• Maintain high levels of processing accuracy and quality.

Own Business KPIs

• Maintain zero overdue workflows aged over 3 days.
• Keep workflow inventory aligned with one day s inflow volume.
• Proactively identify and address workflow backlogs.

Support Continuous Improvement

• Contribute to process optimization, workflow reduction, and FTHR improvement initiatives.
• Support automation and digitalization projects through testing, validation, and process expertise.

Maintain Compliance & Controls

• Adhere to company policies, internal controls, and approved operating procedures.
• Ensure compliance with RICC SOPs and risk management requirements.

Demonstrate Strong Team Values

• Exhibit professionalism, accountability, and a customer-focused mindset.
• Complete mandatory training on time and actively participate in team engagement initiatives.
• Consistently demonstrate Maersk Values and Behaviors.

What Were Looking For

• Strong attention to detail and commitment to quality.
• Ability to manage priorities in a fast-paced operational environment.
• Continuous improvement mindset with a focus on efficiency and automation.
• Strong collaboration and stakeholder management skills.
• Commitment to compliance, controls, and operational excellence.

Be part of a team that drives performance, innovation, and exceptional customer outcomes every day.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

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