Analyst, Branch Manager, Consumer Banking Group

DBS; India; On-site; INR 900,000 - 1,800,000; Full time

Job summary

DBS, a leading Asian bank, invites applications for a Relationship Management role based in Karimnagar. You will lead a branch team, drive customer service excellence, and execute sales strategies to grow the customer base while ensuring compliance and strong stakeholder engagement.

You will analyse market needs, coach staff, and collaborate with cross-functional teams to develop campaigns. The ideal candidate has a proven track record in leadership, data-driven decision making, and superb

Qualifications

• Proven track record of leading and managing a high-performing team.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills with customers and stakeholders.
• Proficient in the use of banking and CRM systems.
• Ability to work under pressure and meet deadlines.
• Commitment to providing exceptional customer service and driving business growth.

Responsibilities

• Lead and manage a team to deliver exceptional customer service and achieve business objectives.
• Oversee day-to-day branch operations for efficient service delivery.
• Develop and implement strategies to drive sales and grow the customer base.
• Analyze market trends and customer needs to identify growth opportunities.
• Collaborate with cross-functional teams to market campaigns and initiatives.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Provide coaching and mentoring to team members.
• Represent the bank in the local community and build stakeholder relationships.

Skills

Team leadership

Analytical thinking

Communication skills

Customer service mindset

Decision making

Tools

CRM systems

Job description

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Lead and manage a team of professionals to deliver exceptional customer service and achieve business objectives
• Oversee the day-to-day operations of the branch, ensuring efficient and effective service delivery
• Develop and implement strategies to drive sales and grow the customer base
• Analyze market trends and customer needs to identify opportunities for growth and improvement
• Collaborate with cross-functional teams to develop and execute marketing campaigns and initiatives
• Ensure compliance with all relevant policies, procedures, and regulatory requirements
• Provide coaching and mentoring to team members to support their professional development
• Represent the bank in the local community and build strong relationships with key stakeholders

Requirements

• Proven track record of leading and managing a high-performing team
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent communication and interpersonal skills with the ability to effectively interact with customers and stakeholders
• Proficient in the use of relevant banking and customer relationship management (CRM) systems
• Ability to work under pressure and meet deadlines
• Commitment to providing exceptional customer service and driving business growth

Location: Karim Nagar

Job: Relationship Management

Schedule: Regular

Employee Status: Full time

DBS is more than a bank - we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named "World's Best Bank" by Global Finance, "World's Best Bank" by Euromoney and "Global Bank of the Year" by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named "World's Best Digital Bank" by Euromoney and the world's "Most Innovative in Digital Banking" by The Banker. In addition, DBS has been accorded the "Safest Bank in Asia" award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region's most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.