Officer, Branch Operations and Service Head, Consumer Banking Group

DBS Bank Ltd; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

DBS Bank Ltd is seeking an Operations professional in India to oversee day-to-day branch operations and service delivery, while guiding frontline staff and ensuring compliance with policies and controls. The role emphasizes data-driven performance improvements and collaboration across Consumer Banking teams.

The candidate will drive customer experience enhancements, analyze branch metrics, and contribute to strategic initiatives to strengthen distribution and service capabilities in a dynamic

Qualifications

• Strong leadership and people management skills.
• Excellent customer service orientation and problem-solving abilities.
• Proficient in data analysis and reporting, with the ability to interpret and act on performance metrics.
• Demonstrated experience in implementing operational policies and controls to ensure compliance and efficiency.
• Collaborative mindset and the ability to work effectively with cross-functional teams.

Responsibilities

• Oversee the day-to-day operations and service delivery at the branch level, ensuring seamless customer experience
• Manage and lead a team of frontline staff, providing guidance, training, and performance feedback
• Implement and monitor operational policies, procedures, and controls to maintain compliance and operational efficiency
• Collaborate with other teams within the Consumer Banking Group to identify and address customer needs and pain points
• Analyze branch performance metrics and customer feedback to drive continuous improvement initiatives
• Contribute to the development and implementation of strategic initiatives to enhance the bank's distribution and service capabilities

Skills

Leadership

Customer service

Data analysis

Compliance

Cross-functional

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Oversee the day-to-day operations and service delivery at the branch level, ensuring seamless customer experience


• Manage and lead a team of frontline staff, providing guidance, training, and performance feedback


• Implement and monitor operational policies, procedures, and controls to maintain compliance and operational efficiency


• Collaborate with other teams within the Consumer Banking Group to identify and address customer needs and pain points


• Analyze branch performance metrics and customer feedback to drive continuous improvement initiatives


• Contribute to the development and implementation of strategic initiatives to enhance the bank's distribution and service capabilities

Requirements

• Strong leadership and people management skills, with the ability to motivate and develop a team


• Excellent customer service orientation and problem-solving abilities


• Proficient in data analysis and reporting, with the ability to interpret and act on performance metrics


• Demonstrated experience in implementing operational policies and controls to ensure compliance and efficiency


• Collaborative mindset and the ability to work effectively with cross-functional teams

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Dondapadu

Job: Operations

Schedule: Regular

Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.