Analyst Billing Operations

Sita; New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SITA is seeking a Billing Analyst responsible for end-to-end billing production for a product line or customer account, including tax calculations and documentation delivery to customers. You will ensure data accuracy, support new product launches, and provide clear revenue visibility to stakeholders.

The role requires strong analytical skills, experience in O2C processes, and the ability to collaborate with IT, Finance, and Commercial teams to meet tight billing cycle deadlines.

Qualifications

• 7+ years of experience in Billing Operations, Accounts Receivable, Revenue Operations, or a similar Order-to-Cash environment.
• Experience with billing data and revenue assurance.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage billing parameters and tariffs for the product line or customer account, including tax parameters.
• Implement quality controls on data for billing system accuracy and coherence; take corrective actions as needed.
• Monitor batch processes launched by IT operations and coordinate issue resolution and timing.
• Support new products, billing facilities, or new agreements with IT development teams.
• Ensure timeliness, completeness and accuracy of billing data for downstream systems and processes.

Skills

Billing operations

O2C processes

Analytical thinking

Attention to detail

Cross-functional collaboration

Education

Finance/management techniques / business data processing

Tools

SQL

Excel

Job description

Job Summary

The Billing Analyst has full responsibility for the billing production of a given product line or of a specific customer account. The Billing Analyst is also accountable for tax calculation for generating all outputs required for accounting/treasury needs and for delivering all supporting documentation to SITA customers in a timely and accurate manner.

Responsibilities

• Managing any billing parameters and tariffs for the product line customer account or specific area including tax parameters.
• Implementing and processing all necessary quality controls on the data provided to the billing system to ensure accuracy and coherence of these data taking the corrective actions as appropriate.
• Being fully responsible for following-up the batch processes launched by IT operations and managing the resolution of potential problems and timing with them.
• Supporting any new product launched by SITA any new billing facility or new agreement signed by SITA with the support of the IT development teams or with existing development tools available to the billing division.
• Guaranteeing the timeliness completeness and accuracy of the billing data provided to any downstream system or processes (internal or external to the Billing operations group).
• Checking the results of data transfers to these systems or processes.
• Meeting billing production cycle deadlines in order to ensure optimization of SITA treasury.
• Responding to internal or external customers by conducting simple or complex investigation on operational or billing data and processes so as to provide a complete support to any user of the SITA invoices with the ability to produce ad-hoc reports.
• Providing on a regular basis clear visibility about actions performed and communicating efficiently to any contact concerned about revenues impacts and potential customers dissatisfaction.
• Taking all necessary actions to improve the billing processes and enrich the billing system to fit the evolution of the business.
• Providing support when required to the CBR dealing with customers billing complaints.

Qualifications

Experience

• Experience in database management (SQL programming) preferred but not mandatory.
• Exposure to financial control.
• Preferred Experience: 7+ years of experience in Billing Operations, Accounts Receivable, Revenue Operations, or a similar Order-to-Cash environment.

Knowledge & Skills

• Strong understanding of Order-to-Cash (O2C) processes, particularly Billing, Invoicing, Credit/Debit Note management, and Revenue Assurance.
• Strong analytical and problem-solving skills with the ability to investigate billing discrepancies and resolve customer queries.
• Proficiency in Excel, data analysis, reporting, and reconciliation activities.
• Ability to work with multiple stakeholders across Operations, Finance, Product, Commercial, and Customer teams.
• Excellent communication and documentation skills, including preparation of SOPs, process guides, and operational reports.
• Strong attention to detail, audit mindset, and commitment to data quality and process compliance.
• Ability to work independently, manage competing priorities, and meet strict billing cycle deadlines.

Core Competencies

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

Education & Qualifications

• Academic qualification required. (Finance/management techniques / business data processing).