Analyst Billing Operations

SITA; Delhi; Hybrid; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

WFH flexibility

Flexible schedule

Global mobility

Wellbeing program

Learning opportunities

Competitive benefits

Job summary

SITA in Delhi, India, is seeking a Billing Analyst to manage the billing production for a product line or customer account. You will ensure accurate tax calculations, generate outputs for accounting and treasury, and provide thorough documentation to customers in a timely manner.

The role requires strong knowledge of Order-to-Cash processes, data analysis, and collaboration with Finance, Operations, and Customer teams.

Qualifications

• 7+ years of experience in Billing Operations, Accounts Receivable, Revenue Operations, or similar Order-to-Cash environment.
• Exposure to financial control.
• Academic qualification in Finance/management techniques / business data processing.

Responsibilities

• Manage billing parameters and tariffs including tax parameters.
• Implement quality controls on data provided to billing system and take corrective actions.
• Follow up batch processes launched by IT operations and coordinate resolution of issues.
• Support new products or billing facilities and agreements with IT development teams.
• Guarantee timeliness, completeness and accuracy of billing data for downstream systems.
• Check data transfers to systems and processes.
• Meet billing production cycle deadlines to optimize treasury.
• Respond to internal/external customers with investigations on billing data to provide support.
• Provide visibility on actions and communicate revenue impacts to stakeholders.
• Improve billing processes and enhance the billing system to fit business evolution.
• Support CBR handling of customer billing complaints.

Skills

O2C processes

Billing & Invoicing

Excel

Data analysis

SOPs

Documentation

Communication

Audit mindset

Education

Finance/management education

Tools

SQL

Job description

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

Purpose

The Billing Analyst has full responsibility for the billing production of a given product line or of a specific customer account. The Billing Analyst is also accountable for tax calculation for generating all outputs required for accounting/treasury needs and for delivering all supporting documentation to SITA customers in a timely and accurate manner.

Key Responsibilities

• Managing any billing parameters and tariffs for the product line customer account or specific area including tax parameters.
• Implementing and processing all necessary quality controls on the data provided to the billing system to ensure accuracy and coherence of these data taking the corrective actions as appropriate.
• Being fully responsible for following-up the batch processes launched by IT operations and managing the resolution of potential problems and timing with them.
• Supporting any new product launched by SITA any new billing facility or new agreement signed by SITA with the support of the IT development teams or with existing development tools available to the billing division.
• Guaranteeing the timeliness completeness and accuracy of the billing data provided to any downstream system or processes (internal or external to the Billing operations group).
• Checking the results of data transfers to these systems or processes.
• Meeting billing production cycle deadlines in order to ensure optimization of SITA treasury.
• Responding to internal or external customers by conducting simple or complex investigation on operational or billing data and processes so as to provide a complete support to any user of the SITA invoices with the ability to produce ad‑hoc reports.
• Providing on a regular basis clear visibility about actions performed and communicating efficiently to any contact concerned about revenues impacts and potential customers' dissatisfaction.
• Taking all necessary actions to improve the billing processes and enrich the billing system to fit the evolution of the business.
• Providing support when required to the CBR dealing with customers billing complaints.

Qualifications

Experience

• Experience in database management (SQL programming) preferred but not mandatory.
• Exposure to financial control.
• Preferred Experience: 7+ years of experience in Billing Operations, Accounts Receivable, Revenue Operations, or a similar Order-to-Cash environment

Knowledge & Skills

• Strong understanding of Order-to-Cash (O2C) processes, particularly Billing, Invoicing, Credit/Debit Note management, and Revenue Assurance.
• Strong analytical and problem‑solving skills with the ability to investigate billing discrepancies and resolve customer queries.
• Proficiency in Excel, data analysis, reporting, and reconciliation activities.
• Ability to work with multiple stakeholders across Operations, Finance, Product, Commercial, and Customer teams.
• Excellent communication and documentation skills, including preparation of SOPs, process guides, and operational reports.
• Strong attention to detail, audit mindset, and commitment to data quality and process compliance.
• Ability to work independently, manage competing priorities, and meet strict billing cycle deadlines.

Profession Competencies

• Attention to Detail
• Financial Acumen

Core Competencies

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

Education & Qualifications

• Academic qualification required. (Finance/management techniques / business data processing).

What We Offer

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

• Flex Week: Work from home up to 2 days/week (depending on your team's needs)
• Flex Day: Make your workday suit your life and plans.
• Flex-Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
• Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world‑class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Salary / Compensation Note

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