Application Support Analyst

Infosys; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys is seeking an Application Support Analyst in Bengaluru to interface with clients for quality assurance and issue resolution while ensuring high customer satisfaction. The role requires understanding requirements, reviewing designs, validating architecture, and delivering reliable services in the technology domain.

You will participate in project estimation, contribute to solution delivery, and perform technical risk planning with strong debugging and analytical skills.

Qualifications

• Experience in application support and QA
• Strong debugging and analytical abilities
• Familiarity with agile methodologies and project life cycle processes

Responsibilities

• Interface with clients to ensure QA, issue resolution, and high customer satisfaction
• Understand requirements, review designs, validate architecture and service levels
• Participate in project estimation, provide inputs for solution delivery, and conduct risk planning

Skills

SQL App Support

Unix App Support

Java

Mainframes knowledge

Software quality assurance

SOLID design principles

Problem solving

Job description

Application Support Analyst

Primary skills:

• Application Support->Application Support-SQL(App Support-SQL)
• Application Support->Application Support-Unix(App Support-Unix)
• Java
• Mainframes Knowledge of more than one technology
• Basics of Architecture and Design fundamentals
• Knowledge of Testing tools
• Knowledge of agile methodologies
• Understanding of Project life cycle activities on development and maintenance projects
• Understanding of one or more Estimation methodologies, Knowledge of Quality processes
• Basics of business domain to understand the business requirements
• Analytical abilities, Strong Technical Skills, Good communication skills
• Good understanding of the technology and domain
• Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods
• Awareness of latest technologies and trends
• Excellent problem solving, analytical and debugging skills

A day in the life of an Infoscion

• As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction.
• You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain.
• You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan