AMS Consultant / Senior AMS Consultant

Bosch Global Software Technologies Pvt Ltd; Bengaluru; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Bosch Global Software Technologies Pvt Ltd in Bengaluru seeks an experienced IT Service Management professional to lead AMS for enterprise applications. You will oversee availability, performance, incidents and changes, ensuring SLA adherence and smooth transitions into AMS.

The role emphasizes automation, AI-assisted resolution, and shift-left approaches, with collaboration across SAP, Oracle and non-SAP environments in a large multi-vendor setting.

Qualifications

• Bachelor’s degree in engineering, CS or IT.
• 8–15 years of IT experience.
• Experience in large enterprise / multi-vendor environment.
• Strong communication and stakeholder-management skills.
• Ability to work across technology and business teams.

Responsibilities

• Manage end-to-end AMS services for enterprise applications.
• Ensure application availability, stability, performance and SLA adherence.
• Manage incidents, service requests, problems and changes.
• Drive incident reduction through root-cause analysis and preventive actions.
• Monitor application health and proactively identify potential service issues.
• Ensure effective transition of applications into AMS.

Skills

AMS

ITIL/ITSM

Stakeholder management

Cloud AMS

GenAI / AI agents

Education

Bachelor's degree in engineering/CS/IT

Tools

ServiceNow

Jira

BMC

Job description

• Manage end-to-end AMS services for enterprise applications.
• Ensure application availability, stability, performance and SLA adherence.
• Manage incidents, service requests, problems and changes.
• Drive incident reduction through root-cause analysis and preventive actions.
• Monitor application health and proactively identify potential service issues.
• Ensure effective transition of applications into AMS.

2. SAP Application Support

Experience in one or more SAP areas such as:

Experience with SAP AMS / SAP Application Support is highly desirable.

3. Oracle Application Support

Experience across one or more:

• Oracle E-Business Suite

4. Non-SAP Application Support

Exposure to enterprise application ecosystems such as:

• Salesforce
• MES / Manufacturing applications
• Supply Chain applications
• Custom Java / .NET applications

Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape.

AMS Transformation & Automation

A key expectation of the role is to move beyond traditional L1/L2/L3 support.

The candidate should be able to identify opportunities for:

• Automation of repetitive support activities
• AI-assisted incident resolution
• Automated monitoring and alerting
• Self-healing / auto-remediation
• Knowledge-based resolution
• Chatbots / virtual support agents
• Automated ticket classification and routing
• Application performance analytics
• Shift-left and self-service capabilities

Experience with GenAI / AI agents / AIOps in AMS will be an advantage.

Service Management

Strong understanding of ITIL / ITSM practices including:

Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable.

Transition & Transformation

The candidate will also participate in:

• Application transition / KT from incumbent vendors
• Due diligence and application discovery
• Cloud migration-related AMS

Stakeholder Management

• Work closely with CIO/CTO organizations and business stakeholders.
• Coordinate with SAP, Oracle, Microsoft and other technology partners.
• Manage customer escalations and service reviews.
• Participate in governance meetings.
• Communicate service performance, risks and improvement initiatives to senior stakeholders.
• Collaborate with offshore/nearshore/onshore teams.

Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.
• 8–15 years of relevant IT experience, preferably with significant AMS exposure.
• Experience working in a large enterprise / GSI / multi-vendor environment.
• Strong communication and stakeholder-management skills.
• Ability to work across technology and business teams.

Experience :

8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management

Mandatory/requires Skills :

Advantageous Experience

• SAP + non-SAP integrated landscape
• Oracle + SAP environments
• Manufacturing applications
• Large-scale application transitions
• Cloud AMS
• GenAI-powered application support
• ServiceNow automation
• Process automation / RPA
• Experience in GSI / managed services organizations