AMS Presales Senior Consultant

Bosch Group

Bengaluru

On-site

INR 1,800,000 - 3,000,000

Full time

8 days ago

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Job summary

Bosch Global Software Technologies Private Limited is seeking an experienced Application Managed Services professional to lead end-to-end AMS for enterprise applications in a large, multi-vendor environment.

The role covers SAP AMS/Application Support, Oracle EBS, and non-SAP apps like Salesforce and MES, with focus on automation, AI-assisted resolution, and proactive monitoring in collaboration with CIO/CTO teams.

Qualifications

Bachelor’s degree in engineering, CS, IT or equivalent.
8–15 years of relevant IT experience, preferably AMS exposure.
Experience in large enterprise/GSI/multi-vendor environments.

Responsibilities

Manage end-to-end AMS services for enterprise applications.
Ensure availability, stability, performance and SLA adherence.
Handle incidents, service requests, problems and changes.
Drive incident reduction via root-cause analysis and preventive actions.
Operate within a heterogeneous enterprise app landscape.

Skills

AMS (Application Managed Services)

Incident management

ITIL/ITSM

Stakeholder management

Automation mindset

GenAI / AI agents

Education

Bachelor's degree in engineering/CS/IT

Tools

ServiceNow

Jira

BMC

Automation tools/RPA

Job description

Legal Entity: Bosch Global Software Technologies Private Limited

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

1. Application Managed Services

Manage end-to-end AMS services for enterprise applications.
Ensure application availability, stability, performance and SLA adherence.
Manage incidents, service requests, problems and changes.
Drive incident reduction through root-cause analysis and preventive actions.
Monitor application health and proactively identify potential service issues.
Ensure effective transition of applications into AMS.

2. SAP Application Support

Experience in one or more SAP areas such as:

Experience with SAP AMS / SAP Application Support is highly desirable.

3. Oracle Application Support

Experience across one or more:

Oracle E-Business Suite

4. Non-SAP Application Support

Exposure to enterprise application ecosystems such as:

Salesforce
MES / Manufacturing applications
Supply Chain applications
Custom Java / .NET applications

Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape.

AMS Transformation & Automation

A key expectation of the role is to move beyond traditional L1/L2/L3 support.

The candidate should be able to identify opportunities for:

Automation of repetitive support activities
AI-assisted incident resolution
Automated monitoring and alerting
Self-healing / auto-remediation
Knowledge-based resolution
Chatbots / virtual support agents
Automated ticket classification and routing
Application performance analytics
Shift-left and self-service capabilities

Experience with GenAI / AI agents / AIOps in AMS will be an advantage.

Service Management

Strong understanding of ITIL / ITSM practices including:

Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable.

Transition & Transformation

The candidate will also participate in:

Application transition / KT from incumbent vendors
Due diligence and application discovery
Cloud migration-related AMS

Stakeholder Management

Work closely with CIO/CTO organizations and business stakeholders.

Coordinate with SAP, Oracle, Microsoft and other technology partners.

Manage customer escalations and service reviews.

Participate in governance meetings.

Communicate service performance, risks and improvement initiatives to senior stakeholders.

Collaborate with offshore/nearshore/onshore teams.

Qualifications

· Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.
· 8–15 years of relevant IT experience, preferably with significant AMS exposure.
· Experience working in a large enterprise / GSI / multi-vendor environment.
· Strong communication and stakeholder-management skills.
· Ability to work across technology and business teams.

Experience :

8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management

Mandatory/requires Skills :

Advantageous Experience