AMC Executive

Jobskey Search and Selection; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

A recruitment agency is seeking a candidate to manage Annual Maintenance Contracts (AMC) in Hyderabad. The role involves overseeing contract execution, maintaining client relationships, and identifying upselling opportunities. Candidates should possess a Bachelor's degree in Business Administration, strong negotiation and communication skills, and proven experience in managing AMCs. This position requires a customer-centric approach with a focus on achieving high client satisfaction and compliance with industry standards.

Qualifications

• Proven experience in managing Annual Maintenance Contracts.
• Knowledge of relevant industry regulations and standards.

Responsibilities

• Manage and oversee the execution of Annual Maintenance Contracts.
• Build and maintain strong relationships with clients.
• Identify opportunities for upselling additional services.
• Negotiate terms and conditions for AMC contracts.
• Maintain accurate documentation of all AMC agreements.

Skills

Negotiation skills

Communication skills

Customer-centric approach

Ability to work collaboratively

Education

Bachelor's degree in Business Administration or a related field

Job description

Responsibilities

• Manage and oversee the execution of Annual Maintenance Contracts.
• Coordinate with clients to understand their specific needs and requirements.
• Ensure timely renewal of AMC agreements.

Client Relationship

• Build and maintain strong relationships with clients.
• Act as a point of contact for clients regarding AMC-related queries.
• Address client concerns and ensure high levels of satisfaction.

Sales and Upselling

• Identify opportunities for upselling additional services to existing clients.
• Collaborate with the sales team to explore new business avenues.

Contract Negotiation

• Negotiate terms and conditions for new and existing AMC contracts.
• Ensure that contracts are aligned with organizational policies and client expectations.

Documentation and Reporting

• Maintain accurate and up-to-date documentation of all AMC agreements.
• Prepare regular reports on the status of AMC contracts and revenue.

Service Delivery Oversight

• Work closely with the service delivery team to ensure the fulfillment of contractual obligations.
• Address any service-related issues and raise as needed.

Requirements

• Bachelors degree in Business Administration or a related field.
• Proven experience in managing Annual Maintenance Contracts.
• Strong negotiation and communication skills.
• Customer-centric approach with a focus on client satisfaction.
• Knowledge of relevant industry regulations and standards.
• Ability to work collaboratively with cross-functional teams.