Ambulatory Service Representative

bmc; Madhya Pradesh; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Disabled Veterans

Job summary

The ambulatory patient access coordinator at bmc coordinates front-end customer service, patient registration, insurance verification, and appointment scheduling across the department. This role supports MPI management, co-payment collection, and pre-authorization processes to ensure smooth patient flow.

Candidates should have an associates degree (or equivalent) and at least two years of relevant experience, with strong English communication, confidentiality, and proficiency in MS Office and

Qualifications

• Associates degree (or equivalent) or HS/GED plus at least two years relevant experience.
• Experience working in a clinical setting preferred.

Responsibilities

• Reception and customer service.
• Creating or verifying Master Patient Index (MPI).
• Registration demographics and visit management.
• Appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc).
• Insurance/coverage verification.
• Co-payment collection.
• Front-end review and correcting registration & insurance edits.
• Pre-authorization, referral coordination and referral reconciliation.
• Referral work lists.

Skills

Customer service

Communication skills

Multitasking

Confidentiality

Education

Associate degree or equivalent

HS/GED plus 2 years experience

Tools

MS Word

Excel

Outlook

Hospital registration systems

Job description

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:

• Reception & customer service
• creating or verifying Master Patient Index (MPI)
• registration demographics
• visit management
• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc)
• insurance/coverage verification
• co-payment collection
• front-end review and correcting registration & insurance edits
• pre-authorization, referral coordination and referral reconciliation
• Referral work lists

Other related duties as needed.

Education:

Associates degree (or equivalent) or HS/GED plus at least two years relevant experience.

Experience working in a clinical setting preferred.

Knowledge and Skills:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Equal Opportunity Employer/Disabled/Veterans