Vision Clinic - Patient Services Representative

Midwest Eye Consultants; Angola; On-site; INR 3,438,000 - 5,731,000; Full time

Benefits offered by this job

6.5 paid holidays per year

Approximately 10 days of PTO within第一年

Health, dental, vision insurance

401k

Certification program growth

Job summary

Midwest Eye Consultants is seeking a Patient Services Representative to act as a liaison among patients, doctors, and staff. Responsibilities include insurance verification, pre-authorizations, patient check-in/out, appointment scheduling, and handling billing inquiries in a busy ophthalmology office.

You will enter patient data into the EHR accurately, balance the cash drawer at day’s end, and help maintain a safe, clean practice environment while supporting the office manager and physicians as

Qualifications

• Greet patients in a friendly, professional manner.
• Answer phones, schedule appointments, assist in communications and recalls.
• Respond to patient inquiries about billing, procedures and services.
• Prepare patient charts prior to appointment and upon arrival.
• Verify insurance, check pre-authorizations and post payments in EHR.
• Balance cash drawer and daily deposits; process deposits.
• Maintain a safe, clean medical office environment.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and available services.
• Prepare patient chart prior to appointment and complete upon patient arrival.
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR.
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.
• Monitor patient flow throughout the office, properly communicating delays.
• Provide a safe and clean office environment.
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).

Skills

Customer service

Phone handling

Scheduling appointments

Communication

Multitasking

Tools

EHR

Billing software

Job description

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.
What We Offer

• Starting wage based on previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Essential Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.