Amazon Customer Support Executive – Voice Process (Work From Office)

National Council of Training Academy (NCTA); New Delhi, Dadri, Ghaziabad District; On-site; INR 385,000 - 456,000; Full time

Benefits offered by this job

Meal Card

Health Insurance

Night shift allowance

Overtime allowance

5-day week

Job summary

Amazon is hiring for Customer Support Executives (Voice Process) in New Delhi/Noida/Ghaziabad for a full-time, work-from-office role. Freshers and experienced candidates with excellent English communication are welcome. Candidates must be willing to work night shifts and rotations.

The position offers an annual package in the ₹3.85 LPA–₹4.56 LPA range, with benefits including health insurance, meal card, and night shift allowances. Apply for a stable private-sector career in Delhi NCR.

Qualifications

• Minimum educational qualification is 10+2 (12th Pass).
• Graduates and postgraduates are eligible.
• Freshers can apply.
• Excellent written and spoken English communication skills are mandatory.
• Candidates must be comfortable working in voice processes and night shifts.

Responsibilities

• Handle customer queries through voice support.
• Provide resolution to customer concerns.
• Maintain customer satisfaction and service quality.
• Work in rotational and night shifts as per business requirements.

Skills

Customer Service

Voice Process

International Voice Process

English Communication Skills

Customer Handling Skills

Education

12th Pass

Graduates

Postgraduates

Job description

Amazon Customer Support Executive – Voice Process (Work From Office)

15 May

Job Details

Organisation Amazon Department Customer Success, Service & Operations Job Type Non Government Employment Type Full Time Location New Delhi, Noida, Ghaziabad Vacancies 99 Application Last Date -

Amazon has released a recruitment notification for Customer Support Voice Process roles in Delhi NCR locations including New Delhi, Noida, and Ghaziabad. Candidates who have passed 12th standard and possess excellent English communication skills can apply. Freshers and experienced candidates are eligible. The role requires working from office and flexibility for night shifts.

Full Job Details:

Amazon is hiring Customer Support Executives for its International Voice Process in Delhi NCR. This is a full-time permanent work-from-office opportunity for candidates with strong English communication skills. Both freshers and experienced BPO candidates are welcome to apply.

Selected candidates will handle customer interactions through voice support processes while maintaining high-quality customer service standards. Applicants must be comfortable with rotational night shifts, flexible week-offs, and working from office locations in New Delhi, Noida, and Ghaziabad.

Eligibility Criteria:

• Minimum educational qualification is 10+2 (12th Pass)
• Graduates and postgraduates are eligible
• Freshers can apply
• Excellent written and spoken English communication skills are mandatory
• Candidates must be comfortable working in voice processes and night shifts
• Applicants pursuing regular college education are not eligible

Salary & Benefits:

• Annual salary package between ₹3.85 LPA to ₹4.56 LPA
• Zeta Meal Card benefit of ₹1,100 per month
• Health insurance coverage up to ₹5 lakh
• Night shift allowance of ₹150 per shift
• Overtime allowance based on business requirements
• 5-day working week with 2 consecutive weekly offs

Job Role:

• Handle customer queries through voice support
• Provide resolution to customer concerns
• Maintain customer satisfaction and service quality
• Work in rotational and night shifts as per business requirements

Key Skills Required:

• Customer Service
• Voice Process
• International Voice Process
• English Communication Skills
• Customer Handling Skills

This Amazon Customer Support Executive recruitment is a good opportunity for 12th pass, graduate, and fresher candidates looking for a stable private-sector job in the BPO and customer service industry. The company is offering an attractive salary package, health insurance, meal benefits, night shift allowances, and a 5-day working schedule. Candidates with strong English communication skills and willingness to work in rotational night shifts can apply for this work-from-office role in Delhi NCR locations.