Customer Solution Specialist

Conviction; Bengaluru; On-site; INR 420,000 - 700,000; Full time

Benefits offered by this job

Two-way cab

Job summary

Conviction in Bengaluru is seeking a Customer Experience Associate to handle queries through calls, chat, or email and provide quick, professional solutions while upholding high service quality.

The role focuses on understanding customer needs and delivering an excellent experience, with rotating shifts as required and a strong emphasis on accuracy and customer satisfaction.

Qualifications

• Freshers and experienced candidates welcome.
• 12th Pass or Graduate preferred.
• Excellent communication skills are essential.
• Basic computer knowledge required.
• Customer-focused and positive attitude.
• Comfortable working in rotational shifts, if required.

Responsibilities

• Handle customer queries through calls, chat, or email.
• Provide quick, professional, and friendly solutions.
• Resolve customer issues while maintaining high service quality.
• Understand customer needs and deliver an excellent experience.
• Maintain accurate customer information and follow company processes.

Skills

Communication skills

Computer literacy

Customer focus

Education

12th/Graduate

Job description

Job Role: Customer Experience Associate !!! up to 7 LPA !!!!

What You'll Do:

• Handle customer queries through calls, chat, or email.
• Provide quick, professional, and friendly solutions.
• Resolve customer issues while maintaining high service quality.
• Understand customer needs and deliver an excellent experience.
• Maintain accurate customer information and follow company processes.

Who Can Apply

• Freshers & experienced candidates welcome
• 12th Pass / Graduate
• Good communication skills
• Basic computer knowledge
• Customer-focused and positive attitude
• Comfortable working in rotational shifts, if required

Salary

• up to 7 lpa

Perks

• Two-way cab facility*

Working

• 5 Days | 2 Rotational Offs*

Location

• Bangalore

Why Join

• Great opportunity for freshers
• Career growth & learning opportunities
• Professional work environment
• Employee benefits
• Transport facility for eligible shifts

Start your career with leading companies and take the first step toward a brighter future!

*Salary, shifts, transport, and eligibility can vary by company and process.