Amazon Connect Engineer_Infosys

Infosys; Hyderabad, Pune District, Mumbai; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Infosys in Hyderabad, India is seeking an experienced Amazon Connect Engineer/Consultant to design, implement, and optimize cloud-based contact center solutions. The role emphasizes IVR design, CRM integration, and scalable architecture to enhance customer experiences.

The ideal candidate will have hands-on Amazon Connect experience, strong AWS knowledge, and a track record in contact center transformations or migrations.

Qualifications

• 8+ years of hands-on Amazon Connect experience.
• Strong AWS knowledge.
• Experience in Contact Center transformation or migration projects.

Responsibilities

• Design and implement Amazon Connect solutions.
• Develop and optimize IVR and contact flows.
• Integrate Amazon Connect with enterprise applications and CRMs.
• Troubleshoot production issues and enhance customer experience.
• Work with business and technical teams to deliver scalable contact center solutions.

Skills

Amazon Connect

CCaaS Solutions

IVR & Contact Flow Design

AWS Cloud Services

CRM Integration (Salesforce/ServiceNow

Call Routing & CTI

Voice & Chat Bots

Job description

Job Title: Amazon Connect Engineer / Consultant

Experience: 8-15 Years

We are looking for an experienced Amazon Connect Engineer with strong expertise in designing, developing, and supporting cloud-based contact center solutions.

Job Description

Key Skills:

• Amazon Connect
• Contact Center / CCaaS Solutions
• IVR & Contact Flow Design
• AWS Lambda, Lex, S3, DynamoDB
• CRM Integration (Salesforce/ServiceNow preferred)
• Call Routing, CTI, Reporting
• Voice Bots / Chat Bots
• AWS Cloud Services

Responsibilities:

• Design and implement Amazon Connect solutions.
• Develop and optimize IVR and contact flows.
• Integrate Amazon Connect with enterprise applications and CRMs.
• Troubleshoot production issues and enhance customer experience.
• Work with business and technical teams to deliver scalable contact center solutions.

Must Have:

• 8+ years of hands-on Amazon Connect experience.
• Strong AWS knowledge.
• Experience in Contact Center transformation or migration projects.

Good to Have:

• Amazon Lex, Bedrock, Generative AI integrations.
• AWS Certifications.