Amazon Connect Engineer_2026

Infosys; Hyderabad, Pune District, Mumbai; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Infosys in Hyderabad is seeking an experienced Amazon Connect Engineer to design, develop, and support cloud-based contact center solutions. The ideal candidate brings hands-on Amazon Connect experience and strong AWS knowledge.

You will implement IVR and contact flows, integrate with CRMs, and optimize call routing and reporting. Prior CCaaS transformations or migrations are a plus, with additional bonuses for Lex/Bedrock integrations.

Qualifications

• > 3+ years of hands-on Amazon Connect experience.
• > Strong AWS knowledge.
• > Experience in Contact Center transformation or migration projects.

Responsibilities

• Design and implement Amazon Connect solutions.
• Develop and optimize IVR and contact flows.
• Integrate Amazon Connect with enterprise applications and CRMs.
• Troubleshoot production issues and enhance customer experience.
• Work with business and technical teams to deliver scalable contact center solutions.

Skills

Amazon Connect

CCaaS Solutions

IVR & Contact Flow Design

CRM Integration (Salesforce/ServiceNow

Call Routing, CTI, Reporting

Voice Bots / Chat Bots

AWS Cloud Services

Amazon Lex

Bedrock

AWS Certifications

Tools

AWS Lambda

Lex

S3

DynamoDB

Job description

Job Title: Amazon Connect Engineer / Consultant

Experience: 8-15 Years

Job Description

We are looking for an experienced Amazon Connect Engineer with strong expertise in designing, developing, and supporting cloud-based contact center solutions.

Key Skills:

• Amazon Connect
• Contact Center / CCaaS Solutions
• IVR & Contact Flow Design
• AWS Lambda, Lex, S3, DynamoDB
• CRM Integration (Salesforce/ServiceNow preferred)
• Call Routing, CTI, Reporting
• Voice Bots / Chat Bots
• AWS Cloud Services

Responsibilities:

• Design and implement Amazon Connect solutions.
• Develop and optimize IVR and contact flows.
• Integrate Amazon Connect with enterprise applications and CRMs.
• Troubleshoot production issues and enhance customer experience.
• Work with business and technical teams to deliver scalable contact center solutions.

Must Have:

• 3+ years of hands-on Amazon Connect experience.
• Strong AWS knowledge.
• Experience in Contact Center transformation or migration projects.

Good to Have:

• Amazon Lex, Bedrock, Generative AI integrations.
• AWS Certifications.