Amazon Connect Developer / Engineer

Capgemini; Hyderabad, Pune District, Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Capgemini in Hyderabad seeks an experienced Amazon Connect Developer to design, build, and support cloud-based contact center solutions using AWS services. The role covers IVR development, contact center integrations, and serverless architectures.

You will design and optimize Contact Flows, Lex chatbots, and analytics with Contact Lens, while ensuring high availability and performance across the AWS stack.

Qualifications

• Experience designing and maintaining Amazon Connect contact center solutions.
• Hands-on IVR development and contact center integrations with CRM platforms.
• Proficient in AWS serverless services and best practices for reliability and scalability.

Responsibilities

• Design, develop, and maintain Amazon Connect solutions.
• Create and manage Contact Flows, Routing Profiles, Queues, and Agent Configuration.
• Develop and enhance IVR and ACD functionalities.
• Integrate Amazon Connect with REST APIs and CRM platforms.
• Configure and optimize Amazon Lex for chat interactions.
• Implement and support Contact Lens insights and analytics.
• Develop serverless integrations using AWS Lambda, API Gateway, and DynamoDB.
• Manage AWS resources like S3, IAM Roles, and CloudWatch.

Skills

Amazon Connect

IVR development

REST APIs

CRM integrations

AWS serverless

Lambda

API Gateway

DynamoDB

Lex chatbot

Contact Lens

CloudWatch

Tools

AWS Lambda

API Gateway

DynamoDB

IAM

CloudWatch

Job description

We are looking for an experienced Amazon Connect Developer with strong expertise in designing, developing, and supporting cloud-based contact center solutions using AWS services. The ideal candidate should have hands-on experience in Amazon Connect, IVR development, contact center integrations, and AWS serverless technologies.

Key Responsibilities

• Design, develop, and maintain Amazon Connect solutions.
• Create and manage Contact Flows, Routing Profiles, Queues, and Agent Configuration.
• Develop and enhance IVR and ACD (Automatic Call Distribution) functionalities.
• Integrate Amazon Connect with external systems using REST APIs and CRM platforms.
• Configure and optimize Amazon Lex Chatbots for conversational experiences.
• Implement and support Contact Lens for call analytics and insights.
• Develop serverless integrations using AWS Lambda, API Gateway, and DynamoDB.
• Manage and maintain AWS resources such as S3 Buckets, IAM Roles, and CloudWatch Monitoring.
• Troubleshoot contact center issues and ensure high availability of solutions.
• Work closely with business stakeholders to understand contact center requirements and implement.