Amazon Connect Cloud Engineer

Pronix Inc; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Mentorship and training on Amazon Connect

Opportunity to work on real-world projects

Career growth opportunities

Job summary

A cloud solutions company is seeking a motivated Amazon Connect Cloud Engineer to assist with the design and configuration of cloud-based contact center solutions. Ideal for recent graduates, the role involves collaborating with senior engineers on AWS projects and troubleshooting technical issues. Candidates should possess a Bachelor's degree in IT or a related field and have basic AWS knowledge. The position offers career growth and technical mentorship in cloud and contact center technologies.

Qualifications

• Bachelor’s degree required in relevant fields.
• Familiarity with telephony/conceptual cloud systems is a plus.
• Strong problem-solving abilities are essential.
• Strong problem-solving and analytical skills.
• Good communication and willingness to learn new technologies.

Responsibilities

• Assist in the design and deployment of Amazon Connect solutions.
• Support integration of Amazon Connect with AWS services.
• Participate in troubleshooting technical issues.
• Implement call flows, routing, and reporting dashboards.
• Test and document contact center environments.
• Learn best practices for AWS security and optimization.
• Support user training for contact center platforms.

Skills

Basic knowledge of AWS cloud services (EC2, S3, Lambda, IAM, CloudWatch)

Strong problem-solving and analytical skills

Good communication and willingness to learn new technologies

Communication

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

REST APIs

Amazon Connect

AWS Lex/Polly

Job description

About the Role

Looking for a motivated and enthusiastic Amazon Connect Cloud Engineer to join our team. This role is ideal for recent graduates or early-career professionals who are passionate about cloud technologies, customer experience platforms, and building scalable solutions using Amazon Connect and AWS services. You will work with senior engineers to design, configure, and support cloud-based contact center solutionsp>

Key Responsibilities

• Assist in the design, configuration, and deployment of Amazon Connect contact center solutions.
• Support integration of Amazon Connect with other AWS services (Lambda, DynamoDB, S3, Lex, Polly, Kinesis, etc.).
• Participate in troubleshooting and resolving technical issues in cloud-based telephony and IVR systems.
• Collaborate with senior engineers to implement call flows, routing, and reporting dashboards.
• Work on testing, documentation, and maintenance of contact center environments.
• Learn and apply best practices for AWS security, scalability, and performance optimization.
• Provide support in user training and onboarding for contact center platforms.

Required Skills & Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• Basic knowledge of AWS cloud services (EC2, S3, Lambda, IAM, CloudWatch).
• Familiarity with cloud-based telephony / contact center concepts (IVR, call routing, queues, chat, voice bots).
• Strong problem-solving and analytical skills.
• Good communication and willingness to learn new technologies.

Preferred (Good to Have)

• Exposure to Amazon Connect, AWS Lex, Polly, or other conversational AI platforms.
• Experience with REST APIs and integrations.
• Internship or project experience in cloud or contact center technologies.

What We Offer

• Mentorship and training on Amazon Connect and AWS cloud ecosystem.
• Opportunity to work on real-world cloud transformation projects.
• Career growth in Cloud Engineering and Contact Center Technologies.