Lead Amazon Connect Developer

Digiclarity Innovations; Rajkot, Surat; Hybride; INR 1 500 000 - 2 100 000; Plein temps

Résumé du poste

Digiclarity Innovations in Gujarat, India is seeking a Senior Amazon Connect Developer with 5+ years in software development. You will design and implement Amazon Connect contact center solutions, develop Lambda-driven business logic, and integrate with CRM systems and APIs.

Collaboration with tech leads, QA, and clients is essential to deliver scalable, reliable contact center solutions. You will configure contact flows, implement routing and CTI integrations, and participate in code reviews,

Qualifications

• 5+ years in software development with cloud focus.
• Hands-on Amazon Connect and AWS services required.
• Experience configuring contact flows and Lambda integrations.

Responsabilités

• Develop and configure Amazon Connect Contact Flows based on requirements.
• Implement inbound/outbound, IVR, queue, routing, and other contact center scenarios.
• Develop Lambda functions to implement custom business logic and integrate Connect with backend systems.
• Build integrations between Connect and external applications and CRM systems.
• Work with AWS services (API Gateway, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SQS/SNS).
• Develop custom queue and routing solutions as needed.
• Troubleshoot issues related to Contact Flows, Lambda, APIs, and AWS services.
• Prepare technical documentation for implemented solutions and integrations.

Connaissances

Amazon Connect

AWS Lambda

APIs & SDKs

CTI integrations

CloudWatch & logs

Unit testing

Outils

API Gateway

DynamoDB

S3

CloudWatch

Description du poste

We are looking for a skilled Senior Amazon Connect Developer with 5+ years of experience in software development and strong hands‑on experience with Amazon Connect and AWS services.

The ideal candidate will be responsible for developing, configuring, integrating, and supporting Amazon Connect contact center solutions. The candidate will work closely with technical leads, architects, project managers, QA teams, and clients to implement scalable and reliable contact center solutions.

Key Responsibilities

• Develop and configure Amazon Connect Contact Flows based on business and technical requirements.
• Implement inbound, outbound, IVR, queue, transfer, callback, routing, and other contact center scenarios.
• Develop AWS Lambda functions to implement custom business logic and integrate Amazon Connect with backend systems.
• Build integrations between Amazon Connect and external applications, CRM systems, APIs, and enterprise systems.
• Work with Amazon Connect APIs and AWS SDKs for custom contact center functionality.
• Implement and maintain integrations using services such as API Gateway, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SQS/SNS, and other AWS services as required.
• Develop custom queue and routing solutions based on business requirements.
• Implement call context and customer information integrations across contact center components.
• Work on Amazon Connect agent experience and custom CTI integrations where required.
• Troubleshoot issues related to Contact Flows, Lambda functions, APIs, routing, queues, integrations, and AWS services.
• Analyze CloudWatch logs and application logs to identify root causes and resolve technical issues.
• Perform unit testing, integration testing, debugging, and defect resolution.
• Participate in code reviews and follow established development standards and best practices.
• Collaborate with technical leads, architects, QA engineers, and project managers to deliver project requirements.
• Support deployments across development, QA, UAT, and production environments.
• Prepare technical documentation for implemented solutions and integrations.
• Participate in technical discussions and provide implementation estimates when required.
• Support production issues and participate in root-cause analysis and resolution.
• Continuously evaluate Amazon Connect and AWS features that can improve the solution.