Agile Software Engineer – Contact Center (Amazon Connect)

D4 Insight; Hyderabad; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

D4Insight in Hyderabad, India, is seeking an experienced Agile Software Engineer to design, build, and support scalable cloud-based contact center solutions focused on Amazon Connect and AWS services.

You will drive CI/CD automation, implement serverless patterns, and integrate voice, chat, and email channels while collaborating with Product Owners and Agile teams to deliver production-ready software.

Qualifications

• 14+ years of overall software engineering experience.
• Hands-on experience with Amazon Connect or similar CCaaS platforms.
• Knowledge of IVR workflows, routing logic, and omnichannel experiences.
• Experience with AWS IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.
• Experience with Jenkins, AWS CodePipeline, Git, and CI/CD automation.
• Familiarity with Agile methodologies, including Scrum or Kanban, and Jira.

Responsibilities

• Develop and maintain Amazon Connect solutions using Contact Flow Designer, AWS Lambda, and DynamoDB.
• Build IVR/contact flows, routing logic, telephony integrations, and omnichannel capabilities.
• Support contact center migration and modernization initiatives.
• Design integrations between contact center platforms and enterprise systems.
• Develop APIs, microservices, and serverless solutions using AWS services.
• Apply AI tools to improve development productivity, testing, refactoring, and documentation.
• Collaborate with Product Owners and Agile teams to refine user stories and deliver production-ready software.
• Develop automated unit and integration tests, conduct code reviews, and troubleshoot production issues.

Skills

Amazon Connect

CI/CD automation

Agile methodologies

Jira

AWS

APIs & Microservices

Serverless architecture

Problem-solving

Tools

AWS CodePipeline

Jenkins

Git

DynamoDB

S3

Lambda

API Gateway

RDS

Job description

Agile Software Engineer – Contact Center (Amazon Connect)

Role Overview:

We are looking for experienced Agile Software Engineer to design, develop, and support scalable cloud-based contact center solutions. The role focuses on Amazon Connect, AWS services, CI/CD automation, omnichannel customer experiences, and AI-enabled contact center capabilities.

Key Responsibilities:

Develop and maintain Amazon Connect solutions using Contact Flow Designer, AWS Lambda, and DynamoDB.

Build IVR/contact flows, routing logic, telephony integrations, and voice, chat, and email capabilities.

Support contact center migration and modernization initiatives.

Design integrations between contact center platforms and enterprise systems.

Develop APIs, microservices, and serverless solutions using AWS services.

Apply AI tools to improve development productivity, testing, refactoring, and documentation.

Contribute to AI-enabled customer experience capabilities, including intelligent routing and automation.

Collaborate with Product Owners and Agile teams to refine user stories and deliver production-ready software.

• Develop automated unit and integration tests, conduct code reviews, and troubleshoot production issues.

Required Skills & Experience:

14+ years of overall software engineering experience.

Hands-on experience with Amazon Connect or similar CCaaS platforms such as Genesys Cloud, NICE, or Five9.

Knowledge of IVR/contact flows, routing logic, telephony integrations, and omnichannel customer experience solutions.

Experience with AWS IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.

Experience with Jenkins, AWS CodePipeline, Git, and CI/CD automation.

Familiarity with Agile methodologies, including Scrum or Kanban, and tools such as Jira or Rally.

• Strong analytical, problem-solving, communication, and collaboration skills.

Good to Have: AI development tools, Kafka, SNS/SQS, CloudWatch, Splunk, Terraform, CloudFormation, AWS certifications, and large-scale cloud or contact center transformation experience.

We craft, deploy, and manage bespoke services in CRM, data and AI, cybersecurity and consulting.