Amazon Connect Engineer (7-12 Years ) Preferred: Hyderabad
HypTechie
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Job summary
HypTechie is seeking an experienced Amazon Connect Engineer to design, develop, and maintain cloud‑based contact center solutions. The role requires hands‑on AWS expertise, especially Amazon Connect, Lambda, DynamoDB, Lex, Polly, CloudWatch, and CDK, with proficiency in Java, TypeScript, or Python.
The ideal candidate thrives in an agile, cross‑functional environment and can drive scalable, automated workflows. Location: Anywhere in India (Preferred: Hyderabad).
Qualifications
- 7–12 years of relevant experience.
- Hands-on AWS services and serverless architectures.
- Strong debugging, analytical and communication skills.
- Ability to work independently and across distributed teams.
Responsibilities
- Respond to intake requests from contact center business units based on priorities.
- Deliver tasks aligned with operational urgencies and platform goals.
- Design and maintain AWS-based solutions using Lambda, DynamoDB, Connect, Lex and Polly.
- Monitor performance with CloudWatch and ensure high availability.
- Implement infrastructure changes using CDK following best practices.
- Collaborate across engineering squads for shared platform enhancements.
- Track progress, maintain documentation, and provide updates through workflows.
Skills
Tools
Job description
Job Title: Amazon Connect Engineer
Location: Anywhere in India (Preferred: Hyderabad)
Experience Required: 7 – 12 Years
Job Type: Permanent
We are looking for an experienced Amazon Connect Engineer to design, develop, and maintain cloud-based contact center solutions. The ideal candidate will have strong hands-on expertise in AWS services, especially Amazon Connect, and the ability to implement scalable, automated, and reliable contact center workflows. The role involves close collaboration with cross-functional teams, product owners, and platform squads to deliver high-impact features and operational enhancements.
- Respond to intake requests from contact center business units based on priorities defined by the Product Owner.
- Deliver assigned tasks aligned with operational urgencies and platform squad goals.
- Design, develop, and maintain AWS-based solutions using AWS Lambda, DynamoDB, Amazon Connect, Lex, and Polly.
- Monitor application and platform performance using AWS CloudWatch, ensuring high availability and quick issue resolution.
- Implement and update infrastructure changes using AWS CDK following best practices.
- Collaborate across engineering squads to support shared platform enhancements and integrations.
- Track work progress, maintain documentation, and provide consistent updates through established workflows and tools.
- Amazon Connect
- AWS DynamoDB
- AWS Lambda
- AWS Lex
- AWS Polly
- AWS CloudWatch
- AWS CDK
- Java
- TypeScript
- Python
- Strong expertise in Amazon Connect configuration, flows, routing profiles, and integration with AWS services.
- Hands-on experience building serverless applications using Lambda, DynamoDB, and event-driven patterns.
- Knowledge of contact center operations and automation best practices.
- Proven ability to work independently, prioritize tasks, and collaborate across distributed teams.
- Strong debugging, analytical, and communication skills.
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