AWS Connect Lead

Tata Consultancy Services; Bengaluru; Hybrid; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading IT services company is seeking an experienced professional in Amazon Connect development for a position based in India. The role requires a minimum of 5 years of hands-on experience with Amazon Connect and AWS services, along with a strong grasp of telephony systems and contact centre technologies. The successful candidate will lead technical initiatives and mentor team members while designing and deploying complex voice workflows. This position involves engaging with core AWS services to ensure effective implementation and optimization.

Qualifications

• Minimum 5 years of hands-on experience with Amazon Connect and related voice services.
• Minimum 5 years of experience working with AWS in a professional setting.
• Demonstrated experience with telephony systems and contact centre technologies.

Responsibilities

• Design and deploy voice workflows using Amazon Connect.
• Integrate with Lex for conversational AI and Polly for text-to-speech.
• Lead technical initiatives and mentor team members.

Skills

Amazon Connect Development

AWS Expertise

Telephony & Contact Centre Applications

Tools

AWS Lambda

DynamoDB

CloudFormation

Job description

Tata Consultancy Services

Location: Pan India

Experience: 10 to 14 years

Core Technical Skills

• Amazon Connect Development 5+ years (Amazon Connect, Lex, Polly, etc.)
• Experience designing and deploying voice workflows using Amazon Connect.
• Integration with Lex for conversational AI and Polly for text-to-speech.
• Custom contact flows, Lambda integrations, and real-time analytics.
• AWS Expertise (5+ years)
• Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc.
• Experience with serverless architecture and microservices.
• Strong grasp of security best practices and cost optimization.
• Telephony & Contact Centre Applications
• Knowledge of SIP, VoIP, IVR systems, and CTI integrations.
• Experience with call routing, queue management, and real-time dashboards.
• Familiarity with legacy systems and migration strategies to cloud-based platforms.

Required Qualifications

• Minimum 5 years of hands-on experience with Amazon Connect and related voice services.
• Minimum 5 years of experience working with AWS in a professional setting.
• Demonstrated experience with telephony systems and contact centre technologies.
• Proven ability to lead technical initiatives and mentor team members.