AWS Connect Developer

Bombaydc; Mumbai; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Bombaydc is seeking an engineering-focused AWS Connect Developer to own the design, development and deployment of our cloud contact center platforms.

You will bridge cloud telephony with modern software development, writing backend logic in a major runtime language and deploying with IaC tools to ensure repeatable environments. The role requires hands-on building of Connect flows, Lambda backends, and Lex-based conversational interfaces.

Qualifications

• Experience building production-grade AWS Connect solutions.
• Strong serverless development fundamentals and async patterns.
• Familiarity with IaC frameworks and CI/CD pipelines.
• Experience integrating RESTful APIs and webhooks.

Responsibilities

• Architect, build, and optimize Amazon Connect Contact Flows and routing configurations.
• Design and write serverless backend logic via AWS Lambda to orchestrate data lookups.
• Frontend development with Angular.js.
• Build, train, and refine natural language processing with Amazon Lex.
• Implement and maintain IaC configurations to ensure repeatable environments.
• Manage real-time data attributes in call flows and data streaming via Amazon Kinesis or S3.
• Monitor application health and debug bottlenecks using AWS CloudWatch.

Skills

Amazon Connect Core

Serverless programming

Cloud Infrastructure

IaC & DevOps

API Integration

Tools

AWS Lambda

DynamoDB

S3

IAM

Terraform

CloudFormation

CDK

Serverless Framework

Git CI/CD

Job description

We are seeking a versatile, engineering-focused AWS Connect Developer to own the design, development and deployment of our cloud contact center platforms. In this role, you will bridge the gap between cloud telephony and modern software development. We value strong engineering fundamentals over specific stack dogmas; therefore, we are looking for a developer who can write backend logic in any major runtime language and manage deployments using any modern Infrastructure as Code (IaC) tool natively supported by the cloud ecosystem.

Key Responsibilities:

• Contact Journey Engineering: Architect, build, and optimize complex Amazon Connect Contact Flows, modules and multi-channel routing configurations (voice, chat, and tasks).
• Backend Integration Development: Design and write serverless backend logic via AWS Lambda using Java) to orchestrate data-dips and CRM lookups.
• Frontend: Angular.js
• Conversational AI Implementation: Build, train, and continuously refine natural language processing chat and voice interactions using Amazon Lex.
• Automated Deployments: Implement and maintain configurations using standard Infrastructure as Code (IaC) provisioning tools (e.g., Terraform, AWS CloudFormation, CDK, or Serverless Framework) to ensure repeatable environments.
• Data Flow Optimization: Manage real-time data attributes within call flows, parse external API responses and ensure smooth data streaming via Amazon Kinesis or S3 for analytics.
• Observability & Support: Proactively monitor application health, trace execution paths and debug system bottlenecks using AWS CloudWatch logs and metrics.
• Workstyle & Autonomy: This is a Hybrid position person has to work 3 days from either pune or mumbai office. You must have a proven track record of working independently in a distributed team environment with strong asynchronous communication skills.

Required Technical Skills & Qualifications:

• Amazon Connect Core: Extensive hands-on experience building production-grade solutions using Amazon Connect, contact flows, routing profiles and contact attributes.
• Software Engineering Fundamentals: High proficiency in at least one major serverless programming language with a solid grasp of asynchronous design patterns and secure coding practices.
• Cloud Infrastructure & Serverless: Deep familiarity with core ecosystem components including AWS Lambda, DynamoDB (or relational databases), IAM policies, and S3.
• Modern DevOps & IaC: Practical experience managing infrastructure and contact center assets via code using any mainstream IaC framework alongside Git-driven CI/CD pipelines.
• API Integration: Proven track record of securely integrating third-party RESTful APIs using JSON, handling tokens, and managing webhooks.

Preferred Qualifications:

• Active cloud certifications (e.g., AWS Certified Developer – Associate or AWS Certified Solutions Architect).
• Prior experience migrating legacy, on-premise contact center systems (e.g., Avaya, Cisco, Genesys) over to Amazon Connect.