Amazon connect Engineer

Infosys Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Infosys Limited in Bangalore is seeking an Amazon Connect Engineer with 1-2 years of experience to implement API-based integrations and enable dynamic routing and personalization across systems. The role focuses on leveraging AWS services like Amazon Connect, Lambda, DynamoDB, S3, and API Gateway to connect external systems with CRM tools.

The candidate should be proficient in Python and familiar with infrastructure as code tools like Terraform or CloudFormation.

Qualifications

• Bachelor-level technical degrees required; relevant master’s degree preferred.
• Experience with API-based integrations and cloud services desired.
• Knowledge of CTI integrations with CRM tools is advantageous.

Responsibilities

• Implement API-based integrations using API Gateway for external system connectivity.
• Enable dynamic routing and personalization using customer data and backend systems.

Skills

Queue and routing configuration

Dynamic routing

Customer data integration

Python scripting

OpenSystem

Education

Master Of Technology

Bachelor Of Comp. Applications

Bachelor Of Engineering

Bachelor Of Technology

Tools

Amazon Connect

AWS Lambda

DynamoDB

S3

API Gateway

IAM

REST APIs

CRM integrations

Python

Terraform

CloudFormation

CloudFront

Cognito

CCP customization

Agent Workspace enhancements

Job description

BANGALORE, Infosys Limited Amazon connect Engineer

Job ID/Reference Code INFSYS-EXTERNAL-254268

Work Experience 1 - 2 Years

Job Title Amazon connect Engineer

Educational Requirements

Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology

Service Line

Engineering Services

Responsibilities

• Implement API-based integrations using API Gateway for external system connectivity
• Enable dynamic routing and personalization using customer data and backend systems

Technical and Professional Requirements:

• Queue and routing configuration
• Technical Skills
• AWS Services:o Amazon Connecto AWS Lambdao DynamoDBo S3o API Gatewayo IAM
• Conversational AI: Amazon Lex
• Integration: REST APIs, CTI integrations with CRM tools
• Scripting/Programming: Basic knowledge of Python (preferred)
• Nice-to-Have Skills
• Experience with CloudFormation or Terraform
• Knowledge of Amazon Connect CCP customization / Agent Workspace enhancements
• Exposure to CloudFront, Cognito is an added advantage

Preferred Skills:

Technology->OpenSystem->Python - OpenSystem->Python Technology->Communication->IVR/CCT