Amazon Connect Developer

Pracyva Consulting Services; Bangalore Rural; Hybrid; INR 2,800,000 - 4,200,000; Full time

Job summary

Pracyva Consulting Services is seeking a Senior AWS Developer specialized in Amazon Connect to join our Salesforce Engineering team in Bangalore. You will design, build, and operate cloud-based contact center capabilities using Amazon Connect and AWS services, integrating them with Salesforce and enterprise platforms.

The role requires hands-on AWS engineering expertise, including serverless architectures, APIs, and event-driven integrations, with experience connecting Amazon Connect to

Qualifications

• Bachelor's degree in computer science, engineering, IT or related field.
• 6+ years of software development experience with significant AWS exposure.
• Strong hands-on experience implementing and supporting Amazon Connect in production.
• Experience with AWS serverless tech (Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, EventBridge).
• Strong programming experience in at least one modern language (Python, Java, JavaScript/TypeScript).
• Experience designing REST APIs and event-driven integrations.
• Understanding of cloud architecture, security, scalability, and reliability.

Responsibilities

• Design, develop, test, deploy and support enterprise solutions on Amazon Connect and AWS.
• Build and maintain Amazon Connect contact flows, queues, security profiles, and related configs.
• Develop integrations between Amazon Connect, Salesforce, and other enterprise apps.
• Create serverless patterns and event-driven architectures using AWS services.
• Develop backend services and APIs in Python, Java, or JavaScript/TypeScript.
• Implement Connect capabilities including IVR, voice, analytics, and agent experiences.
• Collaborate with Salesforce teams to deliver seamless agent and customer experiences.
• Establish monitoring, observability, and production support for services.

Skills

Amazon Connect

AWS DevOps Services

Education

Bachelor's degree

Tools

AWS Lambda

API Gateway

DynamoDB

S3

CloudWatch

IAM

SNS

SQS

EventBridge

Job description

JD:

Senior AWS Developer Amazon Connect

Team Support Success Engineering

Job Requisition Type FullTime

Location Bangalore

Position Overview

We are looking for an experienced Senior AWS Developer specializing in Amazon Connect to join our Salesforce Engineering team

In this role you will design build and operate cloudbased contact center capabilities using Amazon Connect and AWS services integrating them with Salesforce and Autodesks enterprise platforms You will work closely with Salesforce engineers architects product managers and business stakeholders to deliver scalable secure resilient and customer focused contact center solutions

The ideal candidate combines strong hands-on AWS engineering experience with deep knowledge of Amazon Connect serverless architectures APIs event driven integrations and modern software engineering practices Experience integrating Amazon Connect with Salesforce Service Cloud and enterprise CRM contact center platforms is highly desirable

Responsibilities

• Design develop test deploy and support enterprise solutions built on Amazon Connect and AWS


• Build and maintain Amazon Connect contact flows routing profiles queues prompts hours of operation security profiles and related configurations


• Develop integrations between Amazon Connect Salesforce Service Cloud and other enterprise applications


• Build serverless and event driven solutions using services such as AWS Lambda API Gateway DynamoDB S3 EventBridge SNS SQS Kinesis and CloudWatch


• Develop backend services and APIs using languages such as Python Java JavaScript or TypeScript


• Implement Amazon Connect capabilities including voice chat IVR routing recording analytics and agent experiences


• Work with Amazon Connect APIs SDKs Streams API Contact Control Panel CCP and related integration frameworks


• Design secure integrations and authentication patterns using AWS IAM OAuth certificates secrets management and enterprise identity solutions


• Collaborate with Salesforce engineers to deliver seamless agent and customer experiences across Amazon Connect and Salesforce


• Develop reusable components infrastructure automation and deployment pipelines using Infrastructure as Code and CICD practices


• Establish monitoring logging ing observability and operational support for production contact center services


• Troubleshoot complex distributed system and integration issues across AWS Amazon Connect Salesforce APIs and downstream systems


• Participate in architecture and design reviews and contribute to technical standards and engineering best practices


• Conduct code reviews and mentor engineers on AWS Amazon Connect integration and software engineering practices


• Partner with product owners architects security teams and business stakeholders to translate business requirements into scalable technical solutions


• Continuously evaluate AWS and Amazon Connect capabilities and recommend improvements to architecture reliability performance and customer experience

Minimum Qualifications

• Bachelors degree in computer science Engineering Information Technology or a related technical discipline or equivalent practical experience


• 6 years of professional software development experience with significant experience building solutions on AWS


• Strong hands-on experience implementing and supporting Amazon Connect in production environments


• Experience with AWS serverless technologies particularly Lambda API Gateway DynamoDB S3 CloudWatch IAM SNSSQS and EventBridge


• Strong programming experience in at least one modern language such as Python Java JavaScript or TypeScript


• Experience designing and consuming REST APIs and event driven integrations


• Strong understanding of cloud architecture distributed systems security scalability resiliency and high availability


• Experience with source control and CICD technologies such as Git Jenkins GitHub Actions or equivalent platforms


• Experience with Infrastructure as Code technologies such as AWS CloudFormation AWS CDK or Terraform


• Strong debugging troubleshooting and production support skills


• Excellent communication and collaboration skills with the ability to work effectively across engineering and business teams

Preferred Qualifications

• Experience integrating Amazon Connect with Salesforce Service Cloud


• Experience with Salesforce CTI Open CTI Service Cloud Voice or similar contact center integrations


• Deep knowledge of Amazon Connect APIs Streams API Contact Control Panel contact attributes CTR contact records and custom agent experiences


• Experience with Amazon Lex conversational AI chatbots or voice automation


• Experience with Amazon Connect Contact Lens analytics call recording transcription quality management or workforce management capabilities

Skills

• Mandatory Skills : Amazon Connect, AWS DevOps Services