Amazon Connect Developer - Remote Position

Stella Technologies; Ahmedabad District; Remote; INR 400,000 - 720,000; Full time

Job summary

Stella Technologies is hiring a hands-on Senior Software Development Engineer to design and optimize Amazon Connect-based contact‑center solutions on AWS.

You will own Connect instances, integrate with Lambda, Lex, and CRM systems, and implement real‑time analytics with a focus on security and scalability. Strong AWS and programming skills are essential for success in this role.

Qualifications

• 5+ years building or operating cloud contact-center platforms
• 2+ years hands-on with Amazon Connect
• Proficient in Python, Node.js/TypeScript, or Java
• Deep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch)
• Understanding of telephony fundamentals (SIP, WebRTC, PSTN) and contact-center metrics
• Experience with REST/JSON APIs, OAuth/SAML, and event-driven integrations
• Excellent communication and documentation skills

Responsibilities

• Architect, configure, and maintain Amazon Connect resources
• Design IVR and chatbot experiences with Amazon Lex and Amazon Q
• Integrate Connect with AWS services and CRMs such as Salesforce
• Implement Contact Lens for real‑time transcription, sentiment analysis, and post‑contact summaries
• Build outbound campaigns and configure caller authentication
• Automate infrastructure with CloudFormation/CDK or Terraform; establish CI/CD pipelines
• Set up monitoring, logging, and alerting via CloudWatch, CloudTrail, and QuickSight
• Ensure security and compliance (least‑privilege IAM, KMS, VPC)
• Produce design docs, runbooks, and provide tier‑3 support and root‑cause analysis

Skills

Amazon Connect

Python

Node.js/TypeScript

Java

REST APIs

Education

Bachelors or higher in Computer Science or related

Tools

AWS Lambda

API Gateway

DynamoDB

S3

IAM

CloudWatch

CloudFormation

CDK

Job description

Senior Software Development Engineer Amazon Connect

About the Role

Were looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilitiesomnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences.

Key Responsibilities

• Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers).
• Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in Connect for generative-AI self-service.
• Integrate Connect with AWS services (Lambda, Step Functions, DynamoDB, S3, Kinesis, EventBridge) and third-party CRMs (Salesforce).
• Implement Contact Lens for real-time transcription, sentiment analysis, screen recording, automated evaluations, and post-contact summaries.
• Build outbound campaigns (predictive dialer, SMS, email) and configure Voice ID for caller authentication and fraud detection.
• Automate infrastructure with CloudFormation/CDK or Terraform; establish CI/CD pipelines (CodePipeline, GitHub Actions).
• Set up monitoring, logging, and alerting via CloudWatch, CloudTrail, and QuickSight dashboards; optimize KPIs such as AHT, SLA, CSAT.
• Ensure security and compliance (least-privilege IAM, KMS encryption, VPC/SIP security).
• Produce design docs, runbooks, and knowledge-transfer sessions; provide tier-3 support and root-cause analysis.

Required Qualifications

• 5+ years building or operating cloud contact-center platforms; 2+ years hands-on with Amazon Connect.
• Solid skills in at least one language (Python, Node.js/TypeScript, or Java).
• Deep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch).
• Understanding of telephony fundamentals (SIP, WebRTC, PSTN, codecs) and contact-center metrics.
• Experience with REST/JSON APIs, OAuth/SAML, and event-driven integrations.
• Excellent communication and documentation skills; ability to translate business goals into technical roadmaps.

Preferred Qualifications

• AWS Solution Architect or Amazon Connect Specialty certification.
• Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect.
• Hands-on with Contact Lens analytics, Workforce Management, or WFO integrations.
• Familiarity with AI/ML services (Bedrock, SageMaker) and data-lake analytics.
• Exposure to global, multi-region Connect deployments and Global Resiliency patterns.
• Hands-on experience with Five9, especially in campaign/campaign profiles creation, skill-based routing, IVR design/maintenance, DID's assignment/management and List Sync.
• Proficiency in Five9 reporting tools.