Amazon Brand Manager

Gigabrands Ai; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Gigabrands Ai in Jaipur seeks an operations-focused professional to manage client relations, oversee milestones, and drive retention through strategic proposals and contract negotiations. You'll lead cross-functional teams to ensure timely delivery and quality across SEO, design, catalog, and analytics.

Daily duties include monitoring client satisfaction via quarterly surveys, conducting audits, presenting insights, and contributing to social media posts and podcasts to showcase results.

Qualifications

• Build and maintain long-term relationships with clients.
• Oversee client milestones and 30/60/90 day progress.
• Lead retention efforts including proposals, contracts, and upsell pitches.
• Monitor customer satisfaction via quarterly surveys.
• Ensure timely fulfillment of client contracts.
• Coordinate with Brand Manager on milestones and tasks.
• Lead team to drive strategy and pitch innovative ideas.
• Maintain regular client performance reporting.

Responsibilities

• Build and maintain long-term relationships with clients.
• Oversee client milestone – Monitor the 30,60,90 day progress of the client.
• Milestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed
• Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys
• Recommend improvements to clients’ strategy
• Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines
• Lead your team to drive strategy and pitch new and innovative ideas
• Must make daily social posts (2 hours per week)
• The link to the social post is to be posted in Slack
• Run a weekly podcast (1 hour per week) or join a partner’s podcast
• This can also be supplemented with recorded video
• Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly
• Regularly monitor and report on clients’ performance and ensure goals are met
• Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week
• Review the following:Design Tiers are being met and have in progress work
• Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc)
• Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter)
• Tasks are having actions complete and not continuously pushed back
• Brand Manager is progressing on Milestone Tasks
• For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate
• Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month
• Establish clear communication between Account Managers and clients

Skills

Client relationships

Operations management

Brand management

Account management

Contract negotiation

Social media

Project coordination

Performance reporting

Job description

Job description

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations.

This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties: Build and maintain long-term relationships with clients.

Day Duties

• Build and maintain long-term relationships with clients
• Oversee client milestone – Monitor the 30,60,90 day progress of the client
• Milestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed
• Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys
• Recommend improvements to clients’ strategy
• Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines
• Lead your team to drive strategy and pitch new and innovative ideas
• Must make daily social posts (2 hours per week)
• The link to the social post is to be posted in Slack
• Run a weekly podcast (1 hour per week) or join a partner’s podcast
• This can also be supplemented with recorded video
• Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly
• Regularly monitor and report on clients’ performance and ensure goals are met
• Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week
• Review the following:Design Tiers are being met and have in progress work
• Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc)
• Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter)
• Tasks are having actions complete and not continuously pushed back
• Brand Manager is progressing on Milestone Tasks
• For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate
• Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month
• Establish clear communication between Account Managers and clients