Amazon Brand Manager

Gigabrands Ai; Madurai District; On-site; INR 650,000 - 900,000; Full time

Job summary

Gigabrands Ai seeks an operations-focused professional to manage client relationships and oversee ongoing brand operations. The role includes leading retention efforts, proposing upgrades, and ensuring milestones across SEO, designs, images, copy, and catalog are met.

The candidate will coordinate with Account Managers, monitor client performance, and drive strategic initiatives through regular reporting and audits. Prior experience with social content and podcasts is a plus.

Qualifications

• Experience in maintaining long-term client relationships.
• Strong ability to oversee milestones and ensure timely delivery.
• Proven skills in brand management and strategic growth.
• Familiarity with Amazon audits and related operations.

Responsibilities

• Build and maintain long-term relationships with clients and oversee client milestones (30/60/90 day checks).
• Lead retention efforts by proposing upgrades, negotiating contracts, and pitching improvements.
• Monitor client satisfaction via quarterly surveys and report on performance.
• Drive strategy with the team and ensure milestones in each brand area are met.

Skills

Client management

Team leadership

Social media management

Brand management

ClickUp

Tools

ClickUp

Job description

Job description

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations

This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:

Day to Day Duties

• Build and maintain long-term relationships with clients
• Oversee client milestone – Monitor the 30,60,90 day progress of the client
• Milestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain points
• Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed
• Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys
• Recommend improvements to clients’ strategy
• Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines
• Lead your team to drive strategy and pitch new and innovative ideas
• Must make daily social posts (2 hours per week)
• The link to the social post is to be posted in Slack
• Run a weekly podcast (1 hour per week) or join a partner’s podcast
• This can also be supplemented with recorded video
• Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly
• Regularly monitor and report on clients’ performance and ensure goals are met
• Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week
• Review the following:Design Tiers are being met and have in progress work
• Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc)
• Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter)
• Tasks are having actions complete and not continuously pushed back
• Brand Manager is progressing on Milestone Tasks
• For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate

Roles & Responsibilities

• ClickUp Profiles are consistently getting updated correctly
• Ensure the onboarding process is seamless
• Ensure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)
• Ensure the team completes training videos when released
• Responsible for the operation of completing Amazon Audits
• Responsible for the operation of the Amazon Assist Desk
• Ensure Amazon PODs understand their churn every month
• Establish clear communication between Account Managers and clients