AM/DM-Relationship Manager

Experion Developers; Haryana; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Experion Developers is seeking an exceptional Relationship Manager to champion the customer journey across our luxury real estate portfolio, guiding buyers from collection to possession and handover with uncompromising care.

You will engage high-net-worth clients, coordinate with Sales, CRM, Projects and Finance, and relentlessly raise satisfaction and retention through proactive communication and elegant problem solving.

Qualifications

• Luxury and premium real estate projects
• Managing collections, possession and handover processes
• Driving proactive customer communication and engagement
• Handling complex customer situations with maturity and ownership
• Ensuring high levels of customer satisfaction and experience
• Coordinating effectively with Sales, CRM, Projects and Finance teams

Responsibilities

• End-to-End Ownership: Manage the complete customer journey from collection initiation through possession and handover with precision and care
• Premium Experience Design: Proactively engage customers, anticipate needs, and exceed expectations at every milestone
• Relationship Mastery: Handle complex and sensitive situations with maturity, discretion, and creative problem-solving
• Cross-Functional Coordination: Partner seamlessly with Sales, CRM, Projects, and Finance teams to ensure frictionless execution
• Satisfaction Excellence: Drive measurable customer satisfaction metrics and turn happy customers into referral ambassadors
• Process Optimization: Identify bottlenecks, propose improvements, and continuously refine customer workflows

Skills

Client relationship management

Premium real estate

Communication

Stakeholder management

Problem solving

Attention to detail

Job description

We are seeking an exceptional Relationship Manager to champion the customer journey and craft premium experiences that turn buyers into brand advocates. Own every touchpoint from collection to possession to handover and ensure unwavering satisfaction across our luxury real estate portfolio.

WHAT WE ARE LOOKING FOR

Candidates with proven experience in:

• Luxury and premium real estate projects
• Managing collections, possession and handover processes
• Driving proactive customer communication and engagement
• Handling complex customer situations with maturity and ownership
• Ensuring high levels of customer satisfaction and experience
• Coordinating effectively with Sales, CRM, Projects and Finance teams

WHAT YOU WILL OWN

• End-to-End Ownership: Manage the complete customer journey from collection initiation through possession and handover with precision and care
• Premium Experience Design: Proactively engage customers, anticipate needs, and exceed expectations at every milestone
• Relationship Mastery: Handle complex and sensitive situations with maturity, discretion, and creative problem-solving
• Cross-Functional Coordination: Partner seamlessly with Sales, CRM, Projects, and Finance teams to ensure frictionless execution
• Satisfaction Excellence: Drive measurable customer satisfaction metrics and turn happy customers into referral ambassadors
• Process Optimization: Identify bottlenecks, propose improvements, and continuously refine customer workflows

THE IDEAL CANDIDATE

• 5-10 years of proven experience in luxury or premium real estate
• Deep expertise in collections, possession, and handover processes
• Exceptional interpersonal and communication skills with high-net-worth customers
• Strategic mindset balanced with hands-on execution
• Strong organizational skills and attention to detail
• Ability to manage multiple stakeholders and complex timelines
• Passion for building long-term customer relationships
• Track record of measurably improving customer satisfaction and retention

WHY JOIN US

• Work on iconic luxury projects that define markets and set benchmarks
• Lead with autonomy and impact in a fast-growing organization
• Collaborate with high-caliber teams across Sales, CRM, Projects and Finance
• Build a legacy through customer relationships and organizational processes
• Competitive compensation and growth opportunities