AM/DM-Relationship Manager

Experion Developers; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Experion Developers in Gurugram invites an experienced Relationship Manager to steer the customer journey across collection, possession and handover for our luxury real estate portfolio. You will own end-to-end processes, design premium experiences, and build trusted relationships with high-net-worth buyers.

Track record in luxury real estate, exceptional communication, and cross-functional collaboration are essential as you partner with Sales, CRM, Projects and Finance to exceed satisfaction

Qualifications

• 5-10 years of proven experience in luxury or premium real estate
• Deep expertise in collections, possession, and handover processes
• Interpersonal and communication skills with high-net-worth customers
• Strategic mindset balanced with hands-on execution
• Strong organizational skills and attention to detail
• Ability to manage multiple stakeholders and complex timelines
• Passion for building long-term customer relationships
• Track record of measurably improving customer satisfaction and retention

Responsibilities

• End-to-End Ownership: Manage the complete customer journey from collection initiation through possession and handover with precision and care
• Premium Experience Design: Proactively engage customers, anticipate needs, and exceed expectations at every milestone
• Relationship Mastery: Handle complex and sensitive situations with maturity, discretion, and creative problem-solving
• Cross-Functional Coordination: Partner seamlessly with Sales, CRM, Projects, and Finance teams to ensure frictionless execution
• Satisfaction Excellence: Drive measurable customer satisfaction metrics and turn happy customers into referral ambassadors
• Process Optimization: Identify bottlenecks, propose improvements, and continuously refine customer workflows

Skills

Luxury real estate

Customer engagement

Relationship management

Cross-functional coordination

Communication skills

Stakeholder management

Job description

We are seeking an exceptional Relationship Manager to champion the customer journey and craft premium experiences that turn buyers into brand advocates. Own every touchpoint from collection to possession to handover and ensure unwavering satisfaction across our luxury real estate portfolio.

WHAT WE ARE LOOKING FOR

Candidates with proven experience in:

• Luxury and premium real estate projects
• Managing collections, possession and handover processes
• Driving proactive customer communication and engagement
• Handling complex customer situations with maturity and ownership
• Ensuring high levels of customer satisfaction and experience
• Coordinating effectively with Sales, CRM, Projects and Finance teams

WHAT YOU WILL OWN

• End-to-End Ownership: Manage the complete customer journey from collection initiation through possession and handover with precision and care
• Premium Experience Design: Proactively engage customers, anticipate needs, and exceed expectations at every milestone
• Relationship Mastery: Handle complex and sensitive situations with maturity, discretion, and creative problem-solving
• Cross-Functional Coordination: Partner seamlessly with Sales, CRM, Projects, and Finance teams to ensure frictionless execution
• Satisfaction Excellence: Drive measurable customer satisfaction metrics and turn happy customers into referral ambassadors
• Process Optimization: Identify bottlenecks, propose improvements, and continuously refine customer workflows

THE IDEAL CANDIDATE

• 5-10 years of proven experience in luxury or premium real estate
• Deep expertise in collections, possession, and handover processes
• Exceptional interpersonal and communication skills with high-net-worth customers
• Strategic mindset balanced with hands-on execution
• Strong organizational skills and attention to detail
• Ability to manage multiple stakeholders and complex timelines
• Passion for building long-term customer relationships
• Track record of measurably improving customer satisfaction and retention

WHY JOIN US

• Work on iconic luxury projects that define markets and set benchmarks
• Lead with autonomy and impact in a fast-growing organization
• Collaborate with high-caliber teams across Sales, CRM, Projects and Finance
• Build a legacy through customer relationships and organizational processes
• Competitive compensation and growth opportunities