AM - Client Servicing

Emedlife Insurance Broking Services Limited; Delhi; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A leading insurance broking company is seeking an Assistant Manager in Client Servicing. The role involves managing client requests, assisting with product usage, and coordinating with teams to fulfill service needs. Ideal candidates should have over 4 years of experience in insurance broking and possess excellent communication and organizational skills.

Qualifications

• 4+ years of experience in Insurance Broking.
• Resilient spirit and persistent nature.
• Well-organized with good time management abilities.

Responsibilities

• Process client requests and assist clients in using services.
• Coordinate with internal teams for timely fulfillment.
• Maintain trackers and reports for client interactions.

Skills

Excellent communication

Presentation skills

Interpersonal skills

Time management

Customer service

Education

Minimum Graduate from reputed university

Broking license certificate issued by the National Insurance Academy

Job description

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Manager/Senior Manager Duties and Responsibilities

1. Seek, process, and execute client requests.
2. Answer queries regarding products/services, processes, and direct them to Senior Management if required.
3. Assist clients in using services and inform them about new features.
4. Coordinate with internal teams to ensure timely fulfillment of product orders/services.
5. Customize insurance programs to suit individual clients.
6. Maintain trackers and reports for client interactions and product/service usage.
7. Collect feedback and resolve client complaints.

Preferable from Insurance Broking Background!

Manager/Senior Manager Requirements

• 4+ years of experience in Insurance Broking.
• Excellent communication and presentation skills.
• Resilient spirit and persistent nature.
• Impeccable interpersonal skills and friendly attitude.
• Well-organized with good time management abilities.
• Minimum Graduate from reputed university.
• Broking license certificate issued by the National Insurance Academy.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Consumer Services

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