AM- Business Support & Program Management

Bandhan Life Insurance Limited; Mumbai; Hybrid; INR 400,000 - 600,000; Full time

Job summary

Bandhan Life Insurance Limited in Mumbai is seeking an experienced project management and MIS professional to coordinate with Operations, IT, Compliance, Underwriting, and Claims to ensure a seamless partner experience.

You will maintain documentation, publish dashboards for sales performance and partner metrics, support onboarding and billing processes, and drive timely issue resolution with a continuous improvement mindset.

Qualifications

• Graduate or postgraduate with experience in a project management role.
• Accurate and timely MIS and reports.
• Issue resolution turnaround and partner support efficiency.

Responsibilities

• Coordinate with internal functions (Operations, IT, Compliance, Underwriting, Claims) to ensure seamless partner experience.
• Track issue logs and closure timelines for partner or sales escalations.
• Support onboarding and system enablement of new partners.
• Ensure accuracy and completeness in documentation and reporting.
• Support audit preparedness and ensure adherence to process guidelines.
• Maintain repository of business SOPs, policies, and process updates.
• Maintain and publish daily, weekly, and monthly business dashboards for sales performance, partner metrics, and key KPIs.
• Prepare incentive computation for the team.

Skills

MIS & reporting

Issue resolution

Billing & Payments support

Stakeholder communication

Documentation

Education

Graduate/Postgraduate

Tools

Project management tools

Job description

Key focus areas:

• Coordinate with internal functions (Operations, IT, Compliance, Underwriting,
  Claims) to ensure seamless partner experience.
• Track issue logs and closure timelines for partner or sales escalations.
• Support onboarding and system enablement of new partners.
• Ensure accuracy and completeness in documentation and reporting.
• Support audit preparedness and ensure adherence to process guidelines
• Maintain repository of business SOPs, policies, and process updates
• Maintain and publish daily, weekly, and monthly business dashboards for
  sales performance, partner metrics, and key KPIs
• Prepare Incentive computation for the team

Qualifications & Competencies:

• Graduate/ Post graduate with experience in project management role
• Accurate and timely MIS, and reports.
• Issue resolution turnaround and partner support efficiency.
• Assistance with Billing and Payments
• Display ownership, accountability, and continuous improvement mindset.
• Communicate clearly and proactively with all stakeholders.
• Maintain confidentiality of data and business information