Alumni Engagement Associate

International Education Gateway; Hyderabad; On-site; INR 420,000 - 640,000; Full time

Job summary

Univariety, part of the Info Edge group, seeks an outbound outreach professional to contact alumni for mentorships, referrals, and campaigns. You will manage calls, emails, and WhatsApp conversations, aiming to convert interest into commitments while logging progress in CRM.

Expect 60–80 conversations weekly, with some calls during UK/US/Gulf hours. A graduate with strong English and local language skills is preferred, and CRM discipline is essential.

Qualifications

• 1–4 years in outbound calling with volume (40+ a day or 100+ a week) and a conversion target.
• Clear, confident spoken English that a senior professional abroad will respect, plus Hindi or Telugu.
• Comfort with rejection and a steady follow-up habit.
• Disciplined in a CRM or Excel: you log every call and can tell us your conversion numbers.

Responsibilities

• Reach out to shortlisted alumni via calls, messages and email with a specific ask.
• Warm them up by reconnecting with their school and explaining the ask in two minutes.
• Get commitments and book mentorship sessions, recruiter introductions or pledges.
• Follow up and log every conversation in the CRM the same day.
• Weekly review with your lead to go over conversions and what to adjust next week.

Skills

Outbound calls

Clear spoken English

Hindi or Telugu

Education

Graduate, any stream

Tools

CRM or Excel

Job description

About Univariety

Univariety, part of the Info Edge group (Naukri.com, Jeevansathi, Shiksha), runs alumni programmes for schools and colleges such as Dhirubhai Ambani International School, DPS, Ryan International, Oakridge, SP Jain and Goa Institute of Management.

Our platform finds and organises a schools alumni. This team turns that list into results. When a school needs 20 alumni mentors for its Class 12 students, or a college wants alumni to open doors at their companies, you are the person who calls, follows up and gets the commitment.

You speak on the institution’s behalf to doctors in London, founders in Bengaluru and engineers in the Bay Area. None of them owe us their time, so this job is about warmth, persistence and making a busy person want to help.

What a typical week looks like

Most of your week is spent on calls. Expect 60–80 alumni conversations by phone, WhatsApp and video, working from a shortlist we give you.

• Reach out: call, message and email shortlisted alumni for a specific ask, for example “mentor two students applying for engineering in the UK”.
• Warm them up: reconnect them with their school, explain the ask in two minutes, and handle “I’m too busy” with a smaller first step.
• Get the commitment: confirm a date, a slot or a referral, then book the mentorship session, recruiter introduction or campaign pledge.
• Follow up: chase until it happens. Most yeses come on the second or third touch.
• Log everything: update the CRM after every conversation so the school and our team can see progress daily.
• Weekly review: with your lead, go over conversion by school and by ask, and what to change next week.

Some calls run in UK, US and Gulf evening hours, so expect a late shift on a few days a month.

What you’ll be measured on

Your scorecard is commitments delivered, not calls made.

• Connect rate: alumni reached out of alumni attempted
• Conversion rate: alumni who commit, out of alumni reached
• Outcomes delivered: mentorship sessions held, referrals made, pledges confirmed
• Follow-through: commitments that actually happen
• CRM hygiene: conversations logged the same day

Who we’re looking for

Must-haves

• 1–4 years in a role with outbound calls at volume (40+ a day or 100+ a week) and a conversion target
• Clear, confident spoken English that a senior professional abroad will respect, plus Hindi or Telugu
• Comfort with rejection and a steady follow-up habit
• Disciplined in a CRM or Excel: you log every call and can tell us your conversion numbers
• A graduate, any stream

Nice to have

• Experience in education: admissions counselling, a college placement or alumni office, or school relations
• Calls with people in other countries or time zones
• Experience reaching senior people: executive search, leadership hiring, B2B prospecting

Backgrounds that tend to do well here: recruiters (especially from staffing firms, RPOs and executive search), edtech admissions or academic counsellors, college placement officers, inside sales or customer success people who prefer relationships to hard closing, and strong freshers who ran alumni meets, college fests or campus-ambassador programmes.

This role is not for you if

• You want to close deals and earn mainly on sales incentives. This is relationship work, and pushing hard loses alumni.
• You prefer back-office HR, payroll or coordination with little time on the phone.
• You do mostly technical screening, where the candidate is already interested.
• You’d rather avoid evening calls to alumni in the UK, US or Gulf.

How we hire

The whole process takes about a week.

1. Screening call, 15 minutes: your outreach experience, your numbers and why you want this role.

2. Role-play, 10 minutes: we play a busy alumnus in London and you get him to mentor a Class 12 student.

3. Work sample, 30 minutes: write a WhatsApp opener and a follow-up email for an alumnus who hasn’t replied.

4. Final conversation: with the Outcomes lead and the COO.