Airline Customer Service Agent

Tata Consultancy Services; Gurugram District; On-site; INR 279,000 - 446,000; Full time

Job summary

Tata Consultancy Services in Gurugram is seeking experienced Customer Service professionals to support airline-related customer issues at the client site. You will be handling multiple applications and coordinating with different client departments to drive timely issue resolution.

This is a 5-day office-based role with weekend work on rotation; prior airline experience is highly preferred. Strong written and verbal communication is essential for success in this position.

Qualifications

• Good written communication skills and ability to comprehend emails to understand customer issues.
• Experience in customer service and handling airline-related inquiries preferred.
• Prior airline experience is highly preferred (knowledge of tools like Amadeus).

Responsibilities

• 100% work from office at client location in Gurugram.
• Five days a week with weekend work on rotation basis.
• Prior airline experience would be crucial and highly preferred.
• Experience in a customer service environment; no freshers allowed.
• Strong written communication to understand customer issues from emails.
• Understand complainants' perspective and coordinate across teams to resolve timely.

Skills

Written communication

Customer handling

Education

15 years regular education (10+2+3)

Non-technical graduation

Job description

Shift

5 days working (Monday to Sunday) with weekend working as well on rotation basis

Education

• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Non-technical graduation
• Must have completed 15 years of regular education

Must Have Skills

• Good written Comm Skills, with good ability to comprehend emails effectively to understand customer issues

Good To Have Skills

• Prior airline experience would be a crucial and highly preferred requirement (worked on Airline tools, like Amedus etc)

Key Responsibilities

• 100% Work from Office at client location in Gurugram office.
• 5 days working (Monday to Sunday) with weekend working as well on rotation basis.
• Prior airline experience would be a crucial and highly preferred requirement.
• Experience of having worked in Customer Service Environment. No freshers only experienced candidates.
• Good written Comm Skills, with good ability to comprehend emails effectively to understand customer issues.
• Understand the complainants perspective and nature of complaint to work across teams to get the same resolved in timely manner.
• Would require to work on multiple applications and work with different Client's Departments to work/facilitate all customer issue resolutions.
• Good Verbal skills to call customers if required to gather additional information and resolve customer issues.
• No transport facilities and candidate will have to travel on their own. There will be no additional cost reimbursements for any transport costs.
• Positions will directly report to Client Supervisor with parallel reporting to TCS Supervisor as well.