Air Import Operations Specialist

D.B. Group; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

D.B. Group in Mumbai is seeking an experienced Air Import Operations professional to support and improve import processes, shipments, and customer service.

You will coordinate with overseas teams, manage documentation (Manifests, Delivery Orders, ISF, B/L), and ensure compliance while aligning with US shift timing. A strong background in freight forwarding and logistics is required.

Qualifications

• Minimum 6 years of experience in Air and Ocean freight forwarding or logistics preferred.
• Strong communication skills (written and verbal in English)
• Ability to work in a fast-paced, detail-oriented environment.
• Willingness to work in US shifts aligned with U.S. operations.
• Proficient in MS Office (Excel, Outlook) and freight-related systems.

Responsibilities

• Manage day-to-day operations including customer inquiries, order processing, shipment tracking, and issue resolution, while ensuring accurate and timely communication with customers.
• Coordinate with overseas offices/agents, vendors, customers, and internal teams to ensure smooth shipment movement, approvals, and seamless workflow.
• Prepare, review, and maintain all required shipping documentation (Manifests, Delivery Orders, billing records, and related paperwork) with complete accuracy and compliance.
• Monitor shipment progress, provide regular updates, handle complaints professionally, and deliver high standards of customer service.
• Oversee vendor invoicing and customer billing, maintain accurate operational records, ensure compliance with trade regulations and company policies, and identify process improvements to enhance efficiency.

Skills

English communication

Detail-oriented

Proactive

US shift readiness

Team player

Education

Graduate degree in logistics or supply chain

Tools

CargoWise

MS Office (Excel, Outlook)

Job description

Job Description:

Who We Are

D.B. Group is a leading player in international logistics. Founded in Italy over 45 years ago, we have grown into a dynamic multinational organization with more than 70 offices worldwide. We provide integrated solutions in international shipping, logistics, and customs consulting, tailored to meet the unique needs of each client.

At D.B. Group, people are at the heart of our success. We invest in talent development, celebrate diversity, and foster an inclusive work environment. We are proud to hold gender equality certification, reflecting our commitment to equity, inclusion, and respect. We welcome applications from candidates of all genders, ages, sexual orientations, ethnic backgrounds, disabilities, and cultures.

Our DBGroupers stand out for their curiosity, dedication, and willingness to take on new challenges. If this sounds like you and you want to join an innovative and dynamic company, you could be the next talent to grow with us.

Job Opportunity & Key Responsibilities

By joining our team at our Mumbai office, you will have the chance to apply your skills to support and continuously improve Air Import Operations, making a direct impact on operational efficiency, service quality, customer satisfaction, and the sustainable growth of the Company’s local activities.

The work schedule will be as per US shift time (shift time 6 PM to 3 AM IST), for a total of 9 hours including a 1-hour break.

• Manage day-to-day operations including customer inquiries, order processing, shipment tracking, and issue resolution, while ensuring accurate and timely communication with customers.
• Coordinate with overseas offices/agents, vendors, customers, and internal teams to ensure smooth shipment movement, approvals, and seamless workflow.
• Prepare, review, and maintain all required shipping documentation (Manifests, Delivery Orders, billing records, and related paperwork) with complete accuracy and compliance.
• Monitor shipment progress, provide regular updates, handle complaints professionally, and deliver high standards of customer service.
• Oversee vendor invoicing and customer billing, maintain accurate operational records, ensure compliance with trade regulations and company policies, and identify process improvements to enhance efficiency.

What We're Looking For

We are seeking a detail-oriented, proactive professional with:

• Minimum 6 years of experience in Air and Ocean freight forwarding or logistics preferred
• Strong communication skills (written and verbal in English)
• Ability to work in a fast-paced, detail-oriented environment
• Willingness to work in US shifts aligned with U.S. operations
• Proficient in MS Office (Excel, Outlook) and freight-related systems
• Team player with a problem-solving mindset
• Prior experience supporting U.S. operations from a shared service setup.
• Understanding of shipping documentation like B/L, ISF, Arrival Notices, etc.
• Hands-on experience with CargoWise will be preferred
• Graduate degree in logistics, supply chain, or a related field.

Why Join Us

At D.B. Group, we are committed to building a workplace founded on respect, teamwork, and growth. We provide an environment where employees are empowered to contribute, develop their skills, and make a real difference. If you're passionate about excellence and looking to advance your career with an organization that values its people, we'd love to hear from you!