AGM Operation - Interior Design

Sone India; Mumbai, Hyderabad, Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Sone India is seeking a Senior Manager to drive cluster delivery with full P&L ownership across a multi-city geography. You will lead a senior team, align with city leads across Design, Sales, Procurement and Finance, and shape the Operations playbook to ensure predictable outcomes.

You will own top clients, manage capacity two to three quarters ahead, and build leadership benches at PM, SPM and Sr Manager levels in a high-growth setting.

Qualifications

• 8+ years in commercial fit-out or adjacent industries.
• Led a team of 30+ across PMs, SPMs, and Sr Managers.
• Owned a multi-city portfolio of 30 Cr+ in value.
• Demonstrated process builds codifying an Operations playbook.
• Senior client management at CXO level.
• Strong commercial acumen: margin protection, billing discipline, cashflow awareness.
• High-judgement decision-making across multiple projects.
• MBA from premier institute (for FLEXIBLE candidates).
• Experience scaling a delivery function in a high-growth environment.
• Exposure across sub-segments offices, retail, hospitality, managed workspaces.
• Track record of building leadership benches at the Sr Manager layer.

Responsibilities

• Cluster delivery full P&L, schedule, quality, and client outcomes.
• Build the layer below you; identify and grow next-level leaders.
• Capacity planning 2-3 quarters ahead of demand.
• Establish vendor ecosystem partnerships at city level; rate cards; MSAs.
• Own top-account portfolio for the top 35 clients in geography.
• Cross-functional alignment with city leads in Design, Sales, Procurement, and Finance.
• Codify processes; push back; help build the Operations playbook.
• Develop talent pipeline; build a city-level bench at PM, SPM, and Sr Manager.

Skills

Leadership

Client management

Capacity planning

Vendor management

Cross-functional alignment

Margin protection

Billing discipline

Cashflow awareness

Senior decision making

Education

MBA from premier institute

Job description

WHAT YOU WILL OWN

• Cluster delivery full P&L, schedule, quality, and client outcomes for your geography
• Senior Manager Development build the layer below you; identify and grow next-level leaders
• Capacity planning anticipate site, PM, SPM, and vendor needs two to three quarters ahead of demand
• Vendor ecosystem strategic partnerships at city level; rate cards; master service agreements
• Top-account ownership the top 35 clients in your geography are your direct accountability
• Cross-functional alignment work shoulder-to-shoulder with city leads in Design, Sales, Procurement, and Finance
• Process and system build codify what works; push back what does not; help build the Operations playbook
• Talent pipeline active in senior hiring; build a city-level bench at PM, SPM, and Sr Manager layers

WHAT WE NEED FROM YOU

Must-Haves

• 8+ years in commercial fit-out or adjacent industries (FLEXIBLE)
• Has led a team of 30+ across multiple layers PMs, SPMs, Sr Managers
• Has owned a multi-city or large-city portfolio of 30 Cr+ in value
• Demonstrated process build has codified an Operations playbook somewhere before
• Senior client management at CXO level
• Strong commercial acumen margin protection, billing discipline, cashflow awareness
• High-judgement decision-making pattern recognition across many projects

Good to Have

• MBA from a premier institute (especially for FLEXIBLE candidates)
• Experience scaling a delivery function in a high-growth environment
• Exposure across sub-segments offices, retail, hospitality, managed workspaces
• Track record of building leadership benches at the Sr Manager layer

WHAT MAKES THIS ROLE HARD

You are the senior layer where the company expects predictability. Your sites will still have surprises but your weekly review with senior leadership cannot. The craft is to engineer enough margin (in time, money, and bandwidth) that surprises are absorbed inside your cluster without becoming escalations upward.