General Manager Operations (Fit-outs)

Jobixo; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Jobixo is seeking a General Manager Operations to lead end-to-end execution of large-scale commercial office interior projects in India. The role requires overseeing PMs, site teams, clients and vendors across multiple locations to ensure timely delivery, quality and profitability.

The ideal candidate will have 12+ years in commercial interiors, experience with Grade A buildings, and a proven track record of delivering 100,000+ sq ft projects and 20+ lakh sq ft cumulatively.

Qualifications

• 12+ years of relevant experience, preferably 15+ years
• Strong experience in commercial office interiors and interior fit-out
• Experience with Grade A commercial buildings
• Proven ability to manage multiple large-scale projects and Project Managers
• Independently delivered 100,000+ sq ft of office interiors in a single project
• Cumulative delivery of 20+ lakh sq ft of office interiors

Responsibilities

• Lead end-to-end execution of commercial office interior projects
• Coordinate with Projects, Design, Procurement, Estimation, Finance, and other support functions
• Monitor budgets, schedules, and milestones; drive cost optimization
• Build high-performing operations team and manage multiple locations
• Ensure quality, safety, and compliance across sites
• Manage client relationships and stakeholder communications
• Oversee billing, cash flow, and vendor performance
• Drive process discipline and use of R-Dash for planning and documentation

Skills

Office interiors

PM leadership

Stakeholder mgmt

Education

B.Tech

NICMAR/RICS

Job description

Role Overview

The General Manager Operations will be responsible for leading end-to-end project execution and overall operations, ensuring timely delivery, cost efficiency, quality, client satisfaction, team productivity, and business profitability.

The role requires a highly experienced professional with strong exposure to Grade A commercial buildings and large-scale office interior projects, along with proven experience in managing multiple projects, Project Managers, site teams, clients, vendors, and cross-functional stakeholders.

Roles & Responsibilities

1. Project Planning & Execution

• Lead end-to-end execution of commercial office interior projects from project initiation to final handover.
• Ensure projects are delivered on or before committed timelines.
• Monitor project milestones, schedules, progress, and critical activities.
• Review project progress regularly and take proactive corrective actions to address delays and bottlenecks.
• Develop and implement operational strategies to improve project execution and overall business efficiency.
• Ensure effective coordination between Projects, Design, Procurement, Estimation, Finance, and other support functions.

2. Operations Management

• Manage overall project operations across multiple projects and locations.
• Establish strong operational processes and ensure consistent implementation across project teams.
• Monitor project performance, productivity, resource utilization, and operational efficiency.
• Identify operational gaps and implement appropriate solutions.
• Drive accountability, ownership, and timely decision-making across the operations function.

3. Budget & Cost Management

• Monitor project budgets and overall project financial performance.
• Review and approve BOQs in line with approved project budgets and requirements.
• Monitor Budget vs. Actual expenditure and take corrective action wherever required.
• Ensure project execution remains aligned with planned gross margins.
• Identify and control cost leakages, wastage, unnecessary expenses, and commercial risks.
• Drive cost optimization without compromising project quality or timelines.

4. R-Dash & Process Implementation

• Ensure effective and complete utilization of R-Dash across project operations.
• Ensure R-Dash is properly used for project planning, procurement approvals, documentation, DPR monitoring, progress tracking, and project closure.
• Ensure project teams maintain accurate and timely system updates.
• Drive process discipline and compliance across all operational functions.
• Continuously review and improve operational processes and systems.

5. Team Leadership & People Management

• Lead and manage Project Managers, site teams, and supporting departments.
• Set clear expectations and ensure accountability across the operations team.
• Monitor team productivity, workload, and resource utilization.
• Conduct regular project and performance reviews with Project Managers.
• Coach and develop Project Managers to improve their project execution and leadership capabilities.
• Build a high-performing and ownership-driven operations team.
• Address performance gaps and operational issues in a timely manner.

6. Vendor & Supply Chain Management

• Coordinate with the Procurement team for timely vendor selection and material availability.
• Monitor vendor performance, quality, pricing, and delivery commitments.
• Ensure timely availability of materials at project sites.
• Resolve vendor and supply-chain issues that may impact project execution.
• Support development of a reliable and performance-driven vendor network.

7. Quality, Safety & Compliance

• Ensure all projects comply with defined quality standards, specifications, safety guidelines, and statutory requirements.
• Drive reduction in project snags, rework, material wastage, and quality-related issues.
• Ensure timely inspection and closure of quality observations.
• Promote a strong culture of safety and compliance across all project sites.
• Ensure project teams maintain the required documentation and compliance standards.

8. Client & Stakeholder Management

• Build and maintain strong relationships with clients, consultants, PMCs, architects, and other key stakeholders.
• Ensure smooth communication and coordination throughout project execution.
• Personally manage critical client issues and escalations.
• Ensure timely resolution of client concerns.
• Maintain high levels of client satisfaction and strengthen relationships for repeat business and referrals.
• Minimize unnecessary escalation of operational matters to senior management.

9. Project Closure & Post-Handover Support

• Ensure timely and smooth project handover and closure.
• Ensure all project closure documentation is completed accurately.
• Coordinate with relevant teams during the Defect Liability Period (DLP).
• Ensure timely resolution of post-handover defects and maintenance requirements.
• Maintain proper handover between project execution and post-handover support teams.

10. Billing & Cash Flow Management

• Ensure timely submission of project bills in coordination with the Finance and Project teams.
• Monitor billing against project progress and contractual milestones.
• Coordinate with Finance for timely collection and recovery.
• Reduce dependency on cash purchases at project sites.
• Identify and control financial leakages and unauthorized expenses.
• Ensure project execution and commercial activities remain aligned with cash-flow requirements.

Candidate Requirements

• Minimum 12 years of relevant experience, preferably 15+ years.
• Strong experience in commercial office interiors / interior fit-out / project execution.
• Must have experience working on Grade A commercial buildings.
• Must have independently executed 100,000+ sq. ft. of office interiors in a single project.
• Must have cumulatively delivered 20+ lakh sq. ft. of office interiors.
• Proven experience in managing multiple large-scale projects and Project Managers.
• B.Tech mandatory, preferably from a Tier 1 or Tier 2 college/institute.
• Master’s qualification from NICMAR / RICS is preferred.
• Candidates should demonstrate stable career progression.