AGM - Lead - Technical Trainings

Vodafone Idea Limited; Andhra Pradesh; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Vodafone Idea Limited in Hyderabad seeks AGM - Lead Technical Trainings to drive end-to-end training operations from needs analysis to delivery and reporting, ensuring upskilling and accurate LMS data. You will coordinate with SMEs, vendors, and business teams, publish MIS reports, and manage calendars while maintaining competency matrices and audit-ready records.

This role demands strong stakeholder management, LMS proficiency, and a data-driven mindset to boost participation in evening

Qualifications

• Master’s degree, MBA/PG in HR or L&D is a plus.
• 10–15 years of experience in Technical Training / L&D in telecom/IT.
• Hands-on LMS platform experience (Moodle, Cornerstone, SAP SuccessFactors).
• Proficiency in MS Excel/Power BI for metrics and dashboards.
• Experience coordinating with SMEs and external training vendors.

Responsibilities

• Conduct Training Need Analysis (TNA) across teams/bands and translate findings into actionable training plans
• Coordinate with stakeholders for timely execution of training initiatives
• Own end-to-end LMS operations: scheduling, assessments, attendance, and dashboard reporting
• Publish regular learning metrics and MIS reports to leadership
• Drive high participation rates for evening/off-hour training sessions
• Coordinate with SMEs for content delivery and manage training calendars
• Maintain and update competency/skill matrices in line with role requirements
• Track and update all training requirements across teams in a central repository
• Liaise with external vendors for training planning, contracting, and delivery
• Ensure audit-readiness of training records and compliance documentation

Skills

Stakeholder management

TNA methodologies

LMS administration

Competency matrices

Vendor management

Data-driven decision making

Communication skills

Education

Master’s degree in HR or L&D

MBA/PG in HR or L&D

Tools

Moodle

Cornerstone

SAP SuccessFactors

Job description

Role

AGM - Lead Technical Trainings

Job Level/ Designation

M2, AGM

Function / Department

Training and Development

Location

Hyderabad

Job Purpose

To drive end-to-end technical training operations — from need analysis to delivery and reporting — ensuring the workforce is upskilled effectively, training data is accurately tracked through the LMS, and stakeholders (SMEs, vendors, business teams) are coordinated seamlessly to meet organizational capability goals.

Key Result Areas/Accountabilities

• Conduct Training Need Analysis (TNA) across teams/bands and translate findings into actionable training plans
• Understand business requirements and coordinate with stakeholders for timely execution
• Own end-to-end LMS operations: scheduling, assessments, attendance, and dashboard reporting
• Publish regular learning metrics and MIS reports to leadership
• Drive high participation rates for evening/off-hour training sessions
• Coordinate with SMEs for content delivery and manage training calendars/scheduling
• Maintain and update competency/skill matrices in line with role requirements
• Track and update all training requirements across teams in a central repository
• Liaise with external vendors for training planning, contracting, and delivery
• Ensure audit-readiness of all training records and compliance documentation

Core Competencies, Knowledge, Experience

• Strong stakeholder management and cross-functional coordination skills
• Working knowledge of Training Need Analysis methodologies
• Proficiency in LMS administration (course creation, scheduling, reporting, dashboards)
• Experience building/updating skill and competency matrices
• Vendor management and negotiation skills
• Data-driven mindset — comfortable with metrics, dashboards, and MIS reporting
• Ability to drive engagement/participation in voluntary or evening sessions
• Strong planning and multitasking ability to manage parallel training tracks
• Good communication skills (written and verbal) for SME and leadership interactions

Must Have Technical / Professional Qualifications

• Master’s degree, MBA/PG in HR or L&D is a plus
• 10-15 years of experience in Technical Training / L&D, preferably in a technical operations or telecom/IT environment
• Hands-on experience with at least one LMS platform (e.g., Moodle, Cornerstone, SAP Success Factors)
• Proficiency in MS Excel/Power BI for metrics and dashboard reporting
• Prior experience managing competency/skill matrices
• Experience coordinating with SMEs and external training vendors