Aftermarket Technical Sales Engineer

CIRCOR International, Inc.; Ahmedabad District; On-site; INR 500,000 - 800,000; Full time

Job summary

CIRCOR International, Inc. in Ahmedabad, India, is seeking an Engineer - Technical Sales (AM) + Customer Service (AM) to handle RFQs for replacement pumps and spares, interact with customers, and manage orders from quotation to handover.

The role involves cross-functional collaboration with Operations, Engineering, and Sales to ensure compliant, timely deliveries. You will read and interpret technical documents in English, use ERP/CRM tools, and support post-sale activities while maintaining

Qualifications

• Diploma or BE in Mechanical or equivalent.
• 2–3 years of experience as Quotation Specialist / Aftermarket Engineer in industrial goods.
• Ability to read, write, analyze and interpret business and technical documents in English.
• Proficiency in MS Office.
• Knowledge of ERP and CRM related software.
• Team player with good communication and stakeholders management.

Responsibilities

• Handle RFQs for Replacement Pumps and Spares for domestic and global customers.
• Enter requests in CRM and check reference pre-delivery.
• Assess technical and commercial aspects of quotations and testing/trade compliance requirements.
• Initiate and track trade compliance documentation from customers.
• Prepare offers per pre-delivery; select appropriate pump units and consult with AE as needed.
• Coordinate delivery times with Operations and planning.
• Consult with Engineering/ETO for technical clarifications and send offers; manage revisions.
• Follow up offers with distributors and field service; transfer orders and manage technical handover to Customer Service.

Skills

RFQ handling

MS Office

ERP systems

CRM systems

English communication

Stakeholders management

Team player

Education

Diploma / BE in Mechanical

Tools

MS Office

ERP systems

CRM systems

Job description

Job Description and Responsibilities

TITLE: Engineer - Technical Sales (AM) + Customer Service (AM)

BUSINESS: CIRCOR Industrial, Pumps EMEA

LOCATION: Ahmedabad, India

DIRECT REPORTING: Team Leader - Aftermarket

Position Details:

Quotation of Replacement Pumps & Spares (Aftermarket) + Customer Interaction.

• Handling of RFQs for Replacement Pumps and or Spares for domestic and global customers, including intercompany.
• Enter requests in CRM, check reference pre-delivery.
• Check customer quotation request from technical and commercial standpoint, as well as for testing and trade compliance requirements.
• Initiate and follow-up trade compliance process, obtaining from customer all relevant documentation according to company guidelines.
• Prepare offers according to pre-delivery. For obsolete or modified products, or in case of different customer requirements, make new selection and select the correct replacement pump. If necessary, consult and clarify with AE to ensure correct selection of pump unit (for example, in case of motor selection). For deviating technical characteristics (when no 1: 1 replacement is possible) clarify the deviation with the customer.
• Clarify potential delivery times with Operations (Order Management Cell / Planning)
• Consult with Engineering / ETO for technical clarifications.
• Send offer to customers, clarify open points and possible customer queries, create revisions when necessary.
• Follow-up offers in cooperation with distributor and or field service.
• Order Transfer / Technical Handover to Customer Service with all required documents
• Clarification of technical and commercial issues with internal team.

• Process spare part and pump orders through all stages, including order booking, inter departmental coordination.
• Enter spare part and pump orders received via CRM into SAP with accurate technical and commercial details, in line with trade compliance and due-diligence requirements.
• Create sales orders in ERP with complete and correct information, including pump history, end-user details, industry segment etc.
• Coordinate with plant and order management teams to track order status, production progress, and delivery timelines, and communicate updates to customers.
• Act as the primary point of coordination between internal stakeholders and customers for order-related matters.
• Address and resolve technical and commercial clarifications related to orders.
• Monitor and follow up on orders at various stages of execution.
• Coordinate warranty-related checks wherever applicable.
• Work closely with the Shipping team and manage IHM and other shipping documentation.
• Ensure accurate selection and completion of delivery packages as per order requirements.
• Use cloud-based tools and systems for order submission, documentation, and tracking.

Requirements

Education, Experience & Skills:

• Education as Diploma / BE in Mechanical,
• 2 to 3 years professional experience as Quotation Specialist / Aftermarket Engineer of industrial goods
• Ability to read, write, analyse and interpret business and technical documents in English.
• Proficient in MS Office
• Knowledge ERP and CRM related software
• Team player and self-motivated
• Good Communication skill
• Stakeholders Management

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities