Aftermarket Svcs Adv Analyst

Accenture in India; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture in India is seeking an Aftermarket Svcs Adv Analyst with BE qualification and 3–5 years’ experience in warranty management. The role focuses on running outsourced after-sales warranty support and analyzing warranty data to improve product quality.

You will contribute to Industry X operations, define warranty offerings, and work in a team with rotational shift possibilities as needed.

Qualifications

• Industry X operations enables end-to-end operations integration through data & digital twin to operate client core processes and client product centric operations.
• Moving to an intelligent operating model powered by data, digital technologies and talent unlocked value at the seams.
• Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned vs actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions.

Responsibilities

• Analyze and solve lower-complexity problems.
• Interact with peers within Accenture before updating supervisors.
• May have limited exposure with clients and/or management.
• Receive moderate level instruction on daily tasks and detailed instructions on new assignments.
• You will be an individual contributor as part of a team with a focused scope of work.
• Role may require rotational shifts.

Skills

Warranty Management

Education

BE

Job description

Job Description

Skill required: IX Aftermarket Service Operations - Warranty Management

Designation: Aftermarket Svcs Adv Analyst

Qualifications:BE

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Industry X operations enables end-to-end operations integration through data & digital twin to operate client core processes and client product centric operations.
• Moving to an intelligent operating model powered by data, digital technologies and talent unlocked value at the seams
• Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for?
• Primary skill - Warranty Management - P3
• BE mechanical or automobile with good warranty knowledge. Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts