Aftermarket Svcs Adv Associate

Accenture PLC; Thane; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture is seeking an Aftermarket Svcs Adv Associate to join the Warranty Management team. You will help maintain quality and service standards of warranty claims processing in line with the contracted SLA.

The role requires BE Automobile or Diploma in Automobile, with 1 to 3 years of relevant experience. You will investigate and verify warranty claims using parts catalog, dealer assist and standard labor time, and implement practices to improve operational efficiency.

Qualifications

• BE Automobile or Diploma in Automobile required.
• Experience in warranty management or aftermarket service is a plus.

Responsibilities

• Maintain quality and service standards of the Warranty Claims processing team in accordance with the SLA.
• Investigate and verify warranty claims using parts catalog, Dealer Assist and standard labor time; take appropriate decision.
• Implement practices to improve operational efficiencies.

Skills

Warranty management

Aftermarket service

Education

BTech/Diploma in Automobile

Job description

Skill required:

IX Aftermarket Service Operations - Warranty Management

Designation:

Aftermarket Svcs Adv Associate

Qualifications:

BTech/Diploma in Automobile

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement
• Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision
• Implement practices to improve operational efficiencies
• BE Automobile Graduate .Diploma with or without Automotive experience

What are we looking for?

• BE Automobile Graduate .Diploma with or without Automotive experience

Roles and Responsibilities:

• Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision BTech,Diploma in Automobile

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Additional Information

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